Customer Service Administrative Assistant

Sandra L. Eaddy

***-** ******** ****** - ***. *M

Jamaica, NY 11432

718-***-****

*************@*****.***

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PROFESSIONAL EXPERIENCE

Administrative Competencies

. Work well with Managers and field personnel to provide assistance in

appointment scheduling via outlook.

. Manage details of in-house meetings, calendars, agendas and

preparation of expense reports.

. Knowledge of operation of standard office equipment.

. Knowledge of clerical and administrative procedure and systems such as

filing and record keeping.

. Knowledge of principles and practices of office management.

Key Competencies

. Communication skills - written and verbal

. Planning and organizing

. Prioritizing

. Problem assessment and problem solving

. Information gathering and information monitoring

. Attention to detail and accuracy

. Flexibility

. Adaptability

. Customer service orientation

. Teamwork

. Receptionist skills.

Communication / Customer Relations

. Exercise independent judgment, decision-making abilities and high

level of confidentiality.

. Collaborate with various levels of management to gather information

pertaining to key issues.

. Act as liaison between management and field personnel to ensure proper

communication

. Communicate well with external contacts to properly handle direction

of business relations.

WORK HISTORY

The School Construction Authority (contract) June 2009-

Present

Administrative Assistant

The McGraw-Hill Companies (contract) March 2007-April

2008

Diversity Initiatives Coordinator

J. P. Morgan Chase & Co., Inc. September 1994-

February 2006

HR Coordinator - Special Projects, Organizational

Development Department

COMPUTER SKILLS

MS Word, Excel, Outlook, PowerPoint

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