Customer Service High School
Resume:
Andrea Shields
Vail, AZ 85641
**********@*******.***
Summary:
Talented and accomplished business professional with strong experience in customer service, multi-
tasking and training. Consistently meets or exceed all goals and assignments. Hard working and detail
oriented; expertise in finance and bookkeeping.
Employment History:
Victoria’s Secret, April 2011 to Present
Sales Associate/Cashier
• Shipment Processing
• Replenishment
• Sensor new merchandise
• Back stock product
• Assist Customers with sales transactions
Northern Cochise Community Hospital, August 2010 to April 2011
Secretary to Finance, Human Resources, and Safety & Security Departments
• Enter and print new work orders on HMS computer program.
• Edit, enter, and file completed work orders.
• Maintain Employee Health file folders.
• Maintain employee quarterly and annual Swank Healthcare tests.
• Sort and distribute incoming company mail.
• Prepare daily deposit.
• Input receipts from hospital maintenance.
• Consolidate confidential Patient/Physician medical files
• Organize NCCH employee personal records.
• Secretary of Senior Learning Center Committee
Travel Centers of America, Willcox, AZ- March 2010 to August 2010
Cashier/Customer Service Representative
• Stock, organize, and clean shelves.
• Train new employees
• Run register while assisting customers with questions.
• Verify truck weight using certified CAT scale per ADOT requirements.
• Count cash drawer before and after shift.
Western Area Power Administration, Phoenix, AZ- July 2009 to December 2009
Student Temporary Intern Position
• Make, alphabetize, and organize file folders.
• Create and verify contract folders for multiple customers.
• Organize bar coding project for asset inventory.
• Assist in asset inventory at various electrical substations.
• Enter and edit assets in Maximo computer program.
Dunlap Oil Company, Willcox, AZ- May 2007 to June 2009
Bookkeeper/ Accounts Payable Assistant
• Prepared papers for filing and file.
• Operate 10-Key Calculator
• Assist Accounts Payable with preparing and sending checks
• Answer and Direct Multi-Line Telephone
• Process store gas and oil orders via telephone/email
• Handle Incoming Mail
• Handle customer orders both in person and over the phone
Education: Associates in Science Degree, Science-based classes, earned at Estrella Mountain
Community College, Avondale, Arizona. GPA: 3.60
Associates in Arts Degree, Prerequisite classes, earned at Estrella Mountain Community College,
Avondale, Arizona. GPA: 3.60
High School Diploma, AP Classes and College Preparation Courses. Graduated May 2008.
Willcox High School, Willcox, Arizona. GPA: 4.03
Computer Skills: Windows 2000/XP and Windows Vista, Microsoft Word, Microsoft Excel,
Microsoft PowerPoint, Maximo 6, Swank Healthcare, HMS
Achievements: High School National Honor Society, May 2004-May 2008. Matt Peterson
Memorial Scholarship, May 2008. Presidents Honor List, Estrella Mountain Community
College, December 2009.
References Available upon Request
Contact this candidate