Administrative Assistant Customer Service

Marilyn D. Johnson

P.O. Box *****

Harper Woods, MI 48225

313-***-**** ~ *******************@*****.***

Objective: Seeking full-time employment for Customer Service and or

Administrative

Assistant, where I may further my career with a reputable

company that

will allow me to utilize my 20 years experience in such a way

that would

benefit my employer as well as myself.

Summary

Of Qualifications:

A knowledgeable, success drive Customer Services Representative

with

versatile, proven leadership and administrative experience

involving:

. Interfacing with Supervisors, Peers, Customers, providing information

by telephone, in written form, e-mail, or in person.

. Staff supervision: (12), evaluation, training and motivation.

. Created and implement client link through demographic system for

Insurance claim verification, data entry, and compliance denial

letters.

. Help Desk & Call Center operation with CMHC program system

. Open and implement policies and procedures for Call Center: Magellan

Behavioral Health.

. Assist Gateway Community Health and PCN (Person Center Network) with

merging facilities, training, administration and policies and

procedures.

. Facilitated interdepartmental procedures by organizing, planning and

prioritizing work, perform general office duties, handled petty funds

(Banking experience - Michigan National, Southfield, MI)

. Fulfilled several roles, including Health Intake Specialist, Call

Center Analyst and On-site Trainer for CMHC, CMH LINK, Administrator

Assistant to Director of Department of Environment and Wayne County

Corrections, Mail Room Clerk, and Errand Runner, Cashier, and

Receptionist.

Skills: Efficient in using UB 92, HCFA 1500 Claim Forms, CHM Link, JD

Edwards, AS400,

MS Word and Works, Excel, Power Point, Access and Outlook, TTY

Text Messaging System, Alpha Numeric, Data Entry, and CMHC.

Experience:

. Martha T Berry, Clinton Township, MI January 2011 -

Present

Administrative Assistant

. Wayne County Jail, Hamtramck, MI April 2010 -

August 2010

Administrative Assistant

. APR Consulting Firm, Chicago, IL November 2009 -

March 2010

Mail Room Clerk

. "I'll Do It" Errand/Concierge Service, Det. MI November 2008 -

October 2009

Concierge/Errand Runner

. Henry Ford Health System, Ferndale, MI May 2007 -

September 2007

Intake Specialist/Receptionist

. Gateway Community Health, Det. MI April 2003 - October 2006

Call Center Analyst

Education:

Ross Innovative, Det. MI ~ Job Replacement Training ~

Certificate

American Intercontinental University ~ On- line studies ~ Oct

2007- Oct. 2008

Support Specialist, Data Entry Specialist ~

Certificate

Contact this candidate