Human Resources Manager

Deborah Wyss

** ********** ***** **, *******, Alberta ~ *******.****@*****.***

Human Resources Manager ~ Labour Relations Specialist ~ Case Management

Expertise~ Contracts Management

A customer focused multilingual Human Resources Manager with broad

perspective and a proven track record, building partnerships with lines of

business at the executive level, and delivering results. Strong legal

compliance acumen and business qualifications include 5 years of hands-on

experience in labor relations, strategic management, recruitment, and

organizational development. Competencies include managing a successful team

of 5 HR professionals in growing organizations operating in competitive

markets. Proven ability to successfully analyze an organization's critical

business requirements, identify deficiencies and potential opportunities,

and develop innovative and cost-effective solutions for enhancing

competitiveness, increasing revenues, and improving customer service

offerings.

Recent Accomplishments

Sitel

Restructured HR department, (that included 100% turnover) implemented

Performance, &Organizational development strategies

Reduced attrition from 14.5% to 5.9% in one quarter

Led recruitment campaign to hire 86 employees in one fiscal quarter

Reduced payroll errors (in one quarter) from a margin of 10% to 0.8%,

increasing employee satisfaction. (ASAT survey)

Resolved 6 legal cases (in one quarter), pending arbitration, and

saved the organization 50k in legal and indemnity fees.

Legal acumen for all Canadian Provinces, including CSST & Workers

Compensation Boards.

Honeywell Aerospace

Diminished union grievances (TCA) by 90% in one fiscal year

Spearheaded a Learning Management System (LMS) in order to be

Compliant with Transport Canada's audit

Professional Experience

Independent HR contractor (Oil & Gas)

Fort McMurray, ab (Unionized)

Independent Contractor (HR Manager) Acclaro Management CORPORATION (BC)

January 2009- present

Partnered with executive management in regards to HR strategies

Managed talent acquisition, development, and retention; developed &

maintained a strategic recruitment plan to address short-and long term

staffing requirements for the organization

Created and developed Performance Improvement Plans & PDP according

to Corporations objectives

Extensive experience advising senior managers (operations)

Drive change initiatives and organizational effectiveness

Maintained effective working relationships with managers and

employees supported; drive

positive and employee & labour relations.

Employee & Industrial Relations Acumen including extensive knowledge

of mediation and arbitration strategies

Sitel, Montreal, Canada

Human Resources Manager

August 2007- June 2008

Partner to the business leaders in a call centre of approx 500+

associates & 5 direct reports

Resolved harassment cases pending arbitration with the Human Rights

Commission in regards to Transgender, & Homosexuality issues.

Led the chief investigation for several major cases involving

psychological harassment, workers' compensation one which was dismissed by

the "CSST" and the other went to mediation and was resolved one month after

I took the position.

Mediated & resolved with "Les Normes du Travail justified dismissal

involving workplace violence and harassment.

Litigated an unjustified dismissal in the "Court Superior du Quebec"

and won the appeal saving the organization 10k in indemnities.

Coach, develop and managed 4 HR associates (Payroll, ADP& Kronos)

Recruiter, HR Assistant and Generalist)

Administered HR policies, procedures & the pay and benefits program

Resolved issues by identifying the underlying cause such as

interference, attitude and inadequate skills, hence developed solutions to

manage change.

Implemented new policies & procedures and updated existing ones

Created rewards and recognition programs

Ensured compliance with local, state, and federal laws & company

policies

Investigated and resolved issues with CSST (Return to work programs)

& with employee grievances that lead to arbitration hearings with "Les

Normes du Travail"

Honeywell Aerospace Montreal,

Canada

Human Resources Generalist (Maternity Contract) Unionized

January 2006 - March 2007

Managed labour relations, grievances, and prepared all documentation

for collective bargaining

Maintain records with People soft and all particulars dealing with

Census issues

Conducted training sessions on various subject areas (performance

management, discipline, and ethics).

Interpreted & executed practices across organization to ensure

consistent & equitable treatment.

Counselled & coached employees and management in addressing

interpersonal and behavioural challenges

Responsible for Health & Compensation issues, which included salary

forecasting/changes for the upcoming year.

Responsible for Performance & Development reports for unionized

employees

Solectron, D.D.O, Canada

Human Resources Generalist & Canada wide Recruiter (Contract) Unionized

January 2005 - July 2005

Coordinated and led monthly orientation sessions for new employees,

enabling the individuals to gain comfort level, learn processes, and

quickly become productive members of the organization.

In charge of the Law 90 -1% allocations towards training &

development

Developed and implemented staffing strategy

Familiar with Immigration Laws/paperwork/ and being able to recruit

foreign workers

Manage the job offer process, including reference checks and any

additional due diligence checks.

Manage the new hire, internal transfer, and termination processes

with employees and management.

Administration of Benefits and responding to benefits inquiries

Manage accident reporting and the investigation process/ CSST

reporting requirements

Eros Diamonds, ( diamond Brokers) Vancouver,

BC

Director

June 2001 - Sept 2004

Managed the day to day functions of a start up business with 13

contractual employees

Contracts Management (Vendors & Labour Agreements)

Negotiated the terms and conditions of contracts and ensured

compliance with terms

Managed contract creation, execution & analysis for the purpose of

maximizing operational performance and minimizing risk.

Strong Business background/ handled accounts of over 1 million

dollars

Conceived, launched, and established a formal budget plan in order to

reduce importing & Labour costs.

Entrepreneurial/ Multi tasking exceptional problem solving skills

Canada 3000, Vancouver, British

Columbia

Flight Attendant

May 1993 - Nov 2001

Cupe Union Rep

Represented F/A union in our first Collective Bargaining unit

Merged two collective agreements as one bargaining unit

Training & Development (Simulator training)

Responsible for in-flight safety

Strong knowledge of CARS Parts 1, VI, VII

Familiar with Commercial Air Service Standards (CASS) Part VII &

Commercial/Business Aviation Circulars

Education

CHRP

Exam Date May 2011

Chartered Arbitrator BCAMI

Exam Date May 2011

Bachelor of Business Administration

Kwantlen University, Richmond, BC

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