Customer Service Sales
Resume:
Kelly Dodd Stevenson
**** ****** *****, *******, ** 30041
Qualifications Profile
Highly-experienced Administrative/Management Professional with solid and
progressive background providing support to drive sales and profitability
and maintain efficient, profitable daily operations.
> Offer extensive experience and success in all aspects of operations
and team management including P & L analysis, reporting, budgeting,
sales, marketing, and strategic planning.
> Deliver effective staff training and mentoring that increase team
cohesiveness, improve customer service, and greatly reduce turnover.
> Track record of achieving and surpassing company sales and performance
goals, reducing expenses, and implementing strategies that increase
profits.
> Technical skills include proficiency with Microsoft Office Suite
applications (Word, Excel, Outlook, PowerPoint and Access), Corel
WordPerfect, QuickBooks, Act!, and Peachtree accounting software in
UNIX and Windows environments.
> Acted as systems administrator responsible for implementing new
computer systems/networks, accurately maintaining inventory, and
purchasing hardware/software to ensure system reliability and
functionality.
Professional Experience
Turner Construction Company, Atlanta, GA
PROJECT ADMINISTRATOR, 6/2006 - 6/2011
Ensure efficient office operations by providing administrative support to a
staff of 12 or more professionals. Keeping managers up to date on account
status and billings, preparing and coordinating calendars and schedules and
coordinating meetings and special events. Providing correspondence,
filing, and communications. Ensuring an efficient, organized, and
profitable office operations.
Engineer's Bookstore, Atlanta, GA
MANAGER, MEDICAL BOOK DEPARTMENT, 5/2004(3/2005
Ensure efficient, profitable operations by delivering financial,
operations, sales/marketing, and team management for the medical book &
supplies department of established bookstore with 15 personnel. Oversee
sales, marketing, and customer-service functions. Track and report sales
and purchases, and interact with company owner to report department
performance. Provide training and supervision for staff. Communicate with
vendors to coordinate purchasing activities, and manage inventory.
. Developed first-ever store medical-book inventory system, and
coordinated nursing-textbook sales processes to support seasonal
increase in business corresponding to new academic year.
. Devise and execute marketing events that increase exposure and
revenues.
Majors Scientific Bookstore, Atlanta, GA
Manager, 2/1998(4/2004
Recruited to oversee all daily operations of this well-established retail
bookstore with $2 million in annual revenues and a staff of ten. Developed
numerous financial and sales reports for upper management. Created,
tracked, and reported annual budget. Built loyal relationships with key
accounts including large corporations and medical institutions, to deliver
exceptional service and grow accounts. Recruited, hired, trained, and
supervised staff across all departments. Developed and instituted policies
and procedures. Served as systems administrator for inventory system.
. Reduced expenses and substantially increased profits while providing
team leadership that immediately reduced high turnover rate.
. Instrumental in researching, purchasing, and setting-up UNIX-based
inventory system and network.
. Administer and maintain annual inventory with 1% or less variance.
San Antonio College Bookstore, San Antonio, TX
Assistant Manager, 7/1997(2/1998
Oversaw all aspects of the textbook department for this large college
(27,000). Managed sales- and expense-reporting processes. Purchased all
products and maintained inventory system. Hired and provided ongoing
training to sales staff of 12. Ensured compliance with all policies and
customer-service standards. Maintained MBS AS/400 network. Communicated
extensively with faculty, staff, and customers to identify and support
their needs.
Majors Scientific Bookstore, Atlanta, GA
Operations Manager, 2/1993(7/1997
In initial position with company, accountable for overseeing all daily
operations to ensure profitability, exceptional customer service, and
reliable computer-system functioning. Developed financial and sales
reports. Assessed sales performance and inventory, and maintain purchasing
activities. Acted as administrator of UNIX-based inventory system and
network. Provided training and coaching to a staff of 10 across all
functions to deliver top-quality customer service. Resolved escalated
service issues.
Education and Associations
Bachelor of Science Degree in Health Care Administration,
University of Phoenix - Atlanta, GA
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