Customer Service Administrative Assistant

Trevania Beresford

**** ***** ****** ( Brooklyn NY 11230 ( Home Phone: 718-***-**** ( Cell

Phone: 347-***-**** ( Email: ******@***.***

Objective

Seeking an Entry Level opportunity with an established company where I can

contribute, learn, advance, and be challenged

Skills

. Proficient with Microsoft Office Suite; Familiar with basic operating

system such as Microsoft Windows and Apple Mac OS; Experience with the

E700 Pitney Bowes equipment

. Skills utilizing Visual 2000 database for entering credit memo data,

modifying customer contact data, and various other data; Experienced with

FileMaker Pro, Adobe Acrobat Reader and Acrobat 8.0

. Utilized web applications for direct interaction with merchant lender

services for approval of customer credit requests. Also utilized UPS web

applications for the purpose of logistics, shipping and receiving

Professional Experience

Windmill Distributions: Phoenix Beverages, New York, NY

Customer Service 7/2010- Current

. Placed orders and handled customer inquires by phone; Adjusted,

balanced, and faxed invoices

. Transferred New Account Information to the credit department; Convey

updated new account information to Routing; Data Entry; Balance cash

sheet

. Works Independently, Team Player, Ambitious, Fast learner

Beverage Works Redbull (Temporary Position) Administrative Assistant

6/2010- 7/2010

. Filing, faxing, copying customer invoices

. Successfully handled customer complaints and inquiries, and placed phone

orders

. Transferring calls to staff through the use of a switchboard phone and

used the intercom to forward calls

. Used Ecostar Actual Database to place orders, print invoices and end of

day timesheet for delivery drivers

NY Presbyterian Hospital Gift Shop, New York, NY Customer

Service/ Assistant Manager 09/2009- 01/2010

. Assisted the Store Manager in achieving and exceeding monthly sales

goals; Opened and Closed Store

. Improved team morale and energized associates to ensure proper floor

coverage, quality guest service, maintenance, and completion of daily

tasks. Provided clear and effective direction and delegation

. Managed processing of guest transactions, register functions and other

cash management policies and procedures. Entrusted to deposit daily

profits into the corporate account

. Merchandised the shop according to company policy and current promotions;

Monitored and Maintained proper inventory levels on all products

. Provided customer service daily in locating and selecting merchandise, as

well as up selling and cross selling complimentary items

M lange International, New York, NY Customer Service Representative/

Administrative Assistant 09/2007- 12/2008

. Assisted the Customer Service Manager in reaching daily goals and

completing office responsibilities

. Updated data for customer logistics & accounting, and using Excel

spreadsheets, Adobe Acrobat and Visual 2000

. Organized and distributed mail to employees. Prepared outgoing mail using

the E700 Pitney Bowes system; Maintained and organized a paper and

paperless electronic filing system.

. Reviewed and processed credit card transactions using VeriFone Vital by

inputting invoice, customer credit card and account information;

Performed analysis of shipping reports to track shipments, evaluate

shipping costs, and create invoices

. Provided and informed customers with alternative options in acquiring

merchandise by identifying similar products within the company,

anticipated availability of incoming merchandise, and cross selling

. Acute attention to the details of the customer's needs, and dedication to

fulfillment of the company's mission objectives

Campus Food/ All Menus, New York, NY Customer Service

Representative 03/2007- 09/2007

. Approved and adjusted online orders using the company's intranet;

Maintained client data by updating order entries using the internal

database

. Cross-trained new hires by instructing them on how to navigate the

database, understand the purpose of the web server, and other applicable

functions

. Assisted the organization during a company wide server outage by

contacting client representatives and briefing the client on their

customer order statuses

Education

Penn State University, PA Bachelors of Science in

Business Management August 2005

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