Manager Customer Service
Resume:
H eidi Thayer
**** ** * ***** ****** Unit #***
Portland, Oregon 97220
***********@*****.***
O bjective
I am seeking an entry level position that offers the potential for future growth. My
p rofessional philosophy includes the following; communication, care, consistency
and constant improvement. I also believe that teamwork should not only be
encouraged but is the key to success. I am seeking a professional culture where
t hese principles will be encouraged and supported by management staff.
Summa ry of Experience
• Successfully able to cultivate and establish positive long-term relationships
w ith clients
• Courteous and timely customer service
• Abili ty to assess client needs and communicate complex policies and procedures
clearly to clients
• Quickly develop product and service knowledge
• Promotion of products and services
• Proven sales skills to meet and exceed sales goals
• Implementing and coordinating special projects and events
• Excellent t ime management and organizational skills
• Proven ability to maintain confidentiality in relation to business and client related
i nformation
• Ut ilized both standard and industry specific software programs as necessary for
completion of assigned duties
• Active participation in continued educational opportunities as presented by employer
Education
Warner Pacific College, Portland, Oregon 1989
Experience
Far West Fibers Inc., Portland, Oregon
A dministrative Assistant/ Weigh Master
11/2008 – 7/2010
• First point of contact at large commercial recycling facility.
• Successfully assessed client inqui ries and needs.
• Dispensed complex information about facility and operations to clients.
• Ut ilized both standard and industry specific software to adhere to both
facility and industry standards.
• Operation and t rouble shooting of commercial scale system.
• Successfully implemented policies and procedures to adhere with local law
enforcement.
• Administrative duties as necessary to complete assigned duties.
• Collaborated with other facility departments to complete daily duties and
special projects.
• Light bookkeeping responsibilities.
• Responsible for payroll duties for approximately 60 employees
• Adhered and participated in all facility safety t raining and procedures.
• Metro, Portland, Oregon
Scale Operator
3/2006 – 7/2007
• First point of contact at government owned operated solid waste and recycling
facility.
• Successfully assessed client inqui ries and needs.
• Dispensed complex information about facility and operations to clients.
• Ut ilized custom software to adhere to both facility and industry standards.
• Operation of commercial scale system.
• Light bookkeeping responsibilities.
• Conducted heavy cashiering duties to include posting both retail and
commercial payments.
• Adhered and participated in all safety t raining and procedures.
Wells Fargo N.A., M ilwaukie, Oregon
Teller
Rocky’s Place, Gladstone, Oregon
N ight Manager/Bartender
Mai Wah’s Dragon Lounge
Day Manager/Bartender
H ing’s Happy Lounge/MacNulty and Bar ry’s Tavern
Day Manager/Bartender
Additional
I am seeking a competitive starting base salary of $30,000 - $35,000 per year with an
i ncentive/bonus structure and standard benefits. I am willing to relocate for t raining
p urposes or future advancements with the company.
Contact this candidate