Administrative Assistant Customer Service
Resume:
Audrey Kaatz
Lake Park, FL 33403
*********@*****.***
SUMMARY OF QUALIFICATIONS
. Self motivated, possessing a high degree of professional integrity.
. Energetic, with the ability to rapidly adapt to changing demands.
. Adept at prioritizing and organizing.
. Personable, with the ability to communicate well on all levels with
people of diverse backgrounds.
. Skilled in problem solving and diplomacy with the ability to get tasks
completed.
. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Access,
QuickBooks, Peachtree, Internet functions and various data bank
software programs, licensed Florida Notary.
PROFESSIONAL EXPERIENCE
. Experienced Executive Administrative Assistant in such varied
industries as telecommunications, marketing, manufacturing and
development, human resources, real estate, banking, non-profit and the
health care industry.
. Experienced in the Personnel Staffing industry, both in administration
and recruiting.
. Small business owner with experience in development, sales and
marketing for the use of a facial sculpting micro-current machine.
WORK HISTORY
Matrix Health, Weston, FL
August 2009-April 2011
Executive Administrative Assistant
. Provide support to the COO/CFO of a company servicing hemophilia
patients with clotting factor, prescription medication and ancillary
supplies.
. Responsible for accounts payable using Quick Books, Commissioned
Notary.
. Liaise with 27 Regional Care Coordinators to process expense reports;
disseminate company information, policy and procedures.
. Coordinate all travel arrangements and itineraries for executives.
. Organize sales meetings, convention/exhibits, Matrix Events which
include planning air travel for participants, hotel, registrations,
shipping displays, promotional items, catering, agendas and
presentations.
. Responsible for calendar management, office supplies/equipment,
phones, review and summarization of reports and documents, outgoing
mail, confidential material, files and multiple projects.
Access Diabetic Supply, LLC, Deerfield Beach, FL
dba AOM Healthcare Solutions July 2007- August 2009
Executive Administrative Liaison
. Responsible for supporting all administrative and secretarial
functions for the Division President, VP of Operations, VP of
Administration and VP of Marketing and Sales for a large Diabetic
company (400 employees) selling supplies through the internet, direct
to consumer.
. Responsible for confidential correspondence, filing, contracts,
reports and compliance to HIPAA and other Medicare regulations.
Supervised three employees, office coordinator, receptionist and
facilities manager.
. Implement and coordinate all travel arrangements for personnel by
setting up an online corporate account, along with setting up
corporate accounts with area hotels and rental car agencies.
. Coordinate all company functions, meetings and special events. Order
scrubs for all teammates.
. Liaise with parent company, Owens & Minor, liaise with all vendors,
cleaning crew and liaise with our facility management company on
building issues and safety.
. Disseminate information to Directors, Managers, Supervisors, teammates
and update the company Intranet for events and organizational
announcements.
. Participate in building beautification program, organized Group
Birthday Party, coordinated design and implementation of new monument
sign. Responsible for corporate AMEX purchases and supporting
documentation.
. Support our outside sales force with updated procedures and
information relating to company procedures.
. Handle complaints and resolve issues with customers.
. Coordinate scheduling for all conference rooms and all offsite
meetings.
Creative Staffing, Miami, FL September 2003-July 2007
Recruiting Representative (May 2006-July 2007)
. General recruiting, i.e. clerical, administrative, accounting,
customer service, data entry for temporary, temp to perm and permanent
positions throughout Broward and Palm Beach.
. Responsible for all aspects of the hiring procedure including
recruitment of candidates, appointment scheduling, interviewing,
testing, background/employment checks, data base maintenance and
follow-up with clients/associates along with securing new business.
Administrative Assistant to the Branch Manager (September 2003-May 2006)
. Responsible for scheduling interviews and keeping calendar.
. Pre-screen candidates for the interview process and check application
status.
. Administer testing, process paperwork for drug testing and background
checks.
. Collection of time sheets, corrections/revisions and submission to
payroll.
. Follow up with all candidates and associates.
. Enter and update all application information into the data base.
New Wave Faces, Coral Springs, FL May 2005-May 2006
Owner/Operator
. Owned and operated a micro-current facial sculpting machine that
utilized micro-current waves to painlessly and non invasively exercise
facial muscles, thus tightening and lifting sagging skin, while
minimizing lines and wrinkles. Designed all marketing material/tools,
developed my own marketing strategies, built and retained clientele
while promoting business through demonstrations and lectures.
Prudential Realty, Coral Springs, FL June 1997-February 1998
Administrative Assistant
. Compiled listing packages and new listing brochures; wrote copy for
ads, ordered and installed signs and lock boxes. Assisted with open
houses, inspections, showing homes while handling all secretarial
functions.
T &K Front Wheel Drive, Lauderhill, FL January 1993-June 1997
Administrative Assistant
. Assisted in the start-up of a new business operation involving the
remanufacture of axles for front wheel drive vehicles. Compiled data
for catalog, accounts receivable/payable, performed all secretarial
and office duties.
YMCA/North Broward, Coral Springs, FL February 1990-May 1992
Administrative Assistant
. Compiled financial data, coordinated with controller for annual
audits, handled all bookkeeping, ordered all supplies, assisted in
coordination of program activities and fund raising events, liaised
with personnel and clients to establish a professional operation of
numerous programs and events.
EDUCATION
Susquehanna University, Selinsgrove, PA
. Attended 2 years on a scholarship, majored in English, minored in
History.
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