Customer Service Quality

Y udislay Reyes Cid

**** ********* **** *** **** Houston TX,77082

Cell: 832-***-****

email: ********@*****.***

Personal Statement

I love to learn, and am always up to a challenge whatever the situation. I get along

well with others. I am seeking a position where I can develop and excel while giving

my best to an employer"

Work Experience

Professional Food Sanitation and Service (Feb 2011 Present)

Bright Scholars Academy (Montessori)

2229 Settlers Way Blvd Sugar Land, TX 77478

I take care of food preparation and hygiene and I am a substitute teacher to cover

absences have been teaching Spanish

Teacher (Jan 2010 – Feb 2011)

TEETER TODDLER(Day Care)

12525 Whittington Drive Houston, TX 77077

I worked in the baby's room, I was the head of the class, making daily reports of

behavior and attitudes of the baby and scheduling appointments with parents.

Cashier (Jul 2009 Jan 2010)

Church's Chicken,

1585 HIGHWAY 6 S HOUSTON TX 77077

Opened and closed the cash register, to sales Daily. Did change and processing credit

cards. Working directly with the audience in Spanish and English, investigating

complaints Assisted the supervisor to coordinate the kitchen and helped other chores.

Merchandise Associate (Sep 2009 Jan 2010)

HOMEGOODS STORE, 2938 Eldridge Parkway Houston, TX 77082

Works in the areas of merchandise presentation, processing, markdowns, fitting

room, cashier, customer service and layaway.

Customer interaction. Responsible for the health of the work area.

Social work assistant (Jan 2008 Nov 2008)

Palma Soriano nursing home

My responsibility was to make assessing the psychological, emotional and physical

needs of nursing home residents, maintaining and updating client records, make

doctor appointments and coordinate cultural activities for them.

Supervisor Quality control Department (Jul 1995 Dec 2007)

Wholesale food business, Santiago de Cuba/ Cuba

.Control and development of quality system in the security of the food manufacturing

chain

• Management team: distribution of tasks and team motivation to achieve their goals.

• Performing Quality Audits at the factory, including the analysis of procedures and

recommendations for improvement.

• Organizing and conducting staff training on "Quality and Security

• Compliance with Health and Safety standards governing the manufacturing

Americana's.

Education

*High School Diploma (Sep, 1989 Jul, 1992)

IPVC "Antonio Maceo", Santiago de Cuba/Cuba

*Technician in Metrology (Sep, 1992 Jul, 1995)

"Juilius Fucik", Santiago de Cuba/Cuba

*Food Service Manager’s Certification Program (Mar 2011)

Houston Department of Health and Human Service (Houston, Texas)

Skills :

Ability to work in team and project more personal. Leadership skills in directing,

developing and motivating the team in achieving its objectives.

Ability to analyze and solve problems., and absolute dedication to achieve and maintain

high quality levels. Is managing the computer keyboard and calculator,

skills in Microsoft word, excel, power point, and access. Work with the audience in

English and Spanish.

Contact this candidate