Customer Service Sales

Thayer B. Robinson, Jr.

**** ****** *****

Gwynn Oak, Maryland 21207-6444

443-***-****

**************@*******.***

Client Services Representative * Customer Service Representative

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Detailed-oriented and multi-tasking Customer Service Professional with extensive experience in a variety of fast-paced environments. Unique ability to establish rapport and meeting needs of all levels of service. Successful track record for working independently as well as with teams. Key Strenghts include: customer relations, customer retention, complaint resolution, consultative sales, account management, data entry.

EXPERIENCE

September 2005-December 2010 Sylvan Learning, Inc. Baltimore, MD

Sales Consultant/Phone Triage Representative/Client Services Representative

1. Received incoming inquiry phone calls and communicated accurate information regarding Sylvan process; asked probing and relevant questions to determine testing needs of student and recommended appropriate product; maintained contact with prospective customers through outbound efforts, converting pre-defined number of customer inquiries to book an assessment

2. Routed calls to correct department

3. Provided support to the sales team, ensuring all sales and service objectives were met

4. Providing accurate & timely solutions to customer queries and problems via phone and email; maintained relationship with learning centers and Franchise owners by providing weekly & monthly conference calls to give and receive feedback

July 2001-June 2005 Great Windows from Next Day Blinds Jessup, MD

Customer Service/Sales Representative

1. Processed phone orders from monthly catalog mailings; responded to inquiries concerning window treatment products; handled customer service questions and issues

October 1997-March 2001 B G & E Home Products & Services, Inc. Columbia, MD

Customer Service/Billing Representative

1. Scheduled merchandise & HVAC service calls and resolved billing problems; responded to customer inquiries on parts, delivery and installation times; issued leads for possible new sales

PRIOR CAREER HIGHLIGHTS

Customer Service Rep Beverage Capital Baltimore, MD

Customer Service Rep Griffith-Stuart Oil Co. Baltimore, MD

Collections Clerk Browning Ferris Industries Elkridge, MD

Customer Service Rep ASCO Healthcare Annapolis Junction, MD

EDUCATION

B.S. Degree in Pure Mathematics

MORGAN STATE UNIVERSITY Baltimore, MD

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