Manager Customer Service

Lorraine D. Swens

*** ********* *****, ********, ** 33469

H:561-***-**** C: 561-***-****

QUALIFICATIONS SUMMARY

Experienced, results-driven and detail-oriented Accounting Manager/Office

Administrator with proven expertise in:

. Planning/organization of new office startup operations and the re-

organization of existing operations

. Coordination/management of multiple businesses and office locations

. Efficient bookkeeping/accounting applications, including multi-million

dollar accounts payable/receivable,

account reconciliation, spreadsheets, credit analysis and collections

. Workflow planning/prioritization and the Implementation of procedures

and controls to maximize productivity

and expedite on-time project completion

. Operation of automated systems - Windows 98, Microsoft Word/Excel,

Quick Books Pro, Peachtree, Unix-based and customized software

. Responsive customer relations and troubleshooting to safeguard

standards in service delivery

. Strong team building, leadership and motivation

. Purchasing, Inventory control and the coordination of warehouse

operations

. All aspects of sales support to streamline order processing and

maintain high-level customer satisfaction

. Preparation/verification of correspondence, proposals and quotes

. Compliance and quality management

PROFESSIONAL EXPERIENCE

Inergi, LLC, Riviera Beach, FL

2001 - 2011

Dba Walkers Warehouse/Bodytrends.com

Accounting/General Manager

. Primary responsibilities include:

* Accounts payable/receivables

* Daily/Monthly sales and financial reporting

* Bank/Credit card reconciliations

* Wholesale/Drop Ship orders (customer credit checks, set

up & process orders)

* Human Resources

* prepared/verified end-of-month reports and

spreadsheets

* restored positive vendor relationships through improved

cash flow and accounts management

R.J. BERMAN ENTERPRISES, Tequesta, FL

2000 - 2001

Office Manager / Bookkeeper

? Recruited to re-organize/streamline office operations and

manage all daily activities for this 4-business

network located in both Florida and Michigan

* implemented Quick Books software application to expedite

processing

* maintained/reconciled accounts payable (200 vendors), rent

accounts, payroll, expense accounts and

bank accounts

* prepared/verified end-of-month reports and spreadsheets

* restored positive vendor relationships through improved cash

flow and accounts management

SIEGEL GAS CORPORATION, Jupiter, FL

1992 - 1999

Office Manager

? Planned, coordinated and directed all administrative and customer

service functions necessary to maximize

productivity, expedite processing, and provide quality service

for a customer base of 550 clients representing

multi-million dollar receivables

* supervised/motivated staff of 8 (sales and support

personnel)

* maintained extensive customer database and

researched/resolved account discrepancies

? Streamlined operations to improve delivery and support

services

* established strong professional and referral networks to

increase business activity

* upgraded computer system

* developed/implemented tank inventory tracking system to

improve management control

? Instrumental in the organization and startup of the Palm Beach

County Office, including the implementation

of policy, procedures, system and controls to accelerate

successful integration and business development

PREVIOUS EMPLOYMENT HIGHLIGHTS

TIENSHAN, INC., South Norwalk, CT

1989 - 1992

(Chinese giftware distributor)

Customer Service Manager

? Coordinated sales and warehouse operations in expediting on-time

order processing and delivery

* prepared/verified invoices, settled credit claims and re-

organized claims processing procedures

* maintained product data base and inventories

* supervised staff of 12 employees

HIGHFIELD MANUFACTURING COMPANY, Bridgeport, CT

1987 - 1989

Sales Assistant

? Provided all sales support functions necessary to maintain

consistent sales of plumbing and electrical parts

and provide quality services to commercial customer base

nationwide and in Canada

* processed orders, prepared invoices, reconciled accounts,

updated product database

SHELTON TOTAL CAR CARE SYSTEMS, Shelton, CT 1985 -

1987

Office Manager - Gained valuable hands-on experience in efficient

office management and customer service

PERSONAL

Quickbooks, Peachtree, Microsoft Word/Excel, & Mail Order Manager

Notary Public

References available for review

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