Quality Assurance Manager
Resume:
YASMIN S. THURSTON
**** ********* **. *** ******, Ohio 43054
**************@*******.***
SUMMARY OF QUALIFICATIONS
. Proficient knowledge of surgical coordination & use of IHIS, Epic
systems, IDX
. Five years of experience in small business management, development,
and projects
. Solid understanding of relationship management for small to large
companies
. Strong skills and experience with the travel industry
. Experience in financial management providing quality assurance metrics
EXPERIENCE
THE OHIO STATE UNIVERSITY 2008 -
Present
DEPARTMENT OF PLASTIC & RECONSRUCTIVE SURGERY
Surgery Coordinator
. Utilization of electronic medical records for coordinating patient and
physician needs
. Scheduling using ORWeb/IDX for medical/cosmetic & pediatric patients
. Proficient in patient education and support for pre-surgical
instructions
. Understanding of craniofacial, wound, vascular, reconstructive areas
of plastic surgery
. Organizing multiple procedure cases with various surgeons offices to
provide patient satisfaction and safety
. Experience with insurance policies, procedures, pre-certification/
authorizations for surgeries/diagnostic tests
. Manage schedules for surgeons ensuring maximum efficiency and
productivity
. Experience utilizing OR blocks
. Primary interface for outside vendors and maintain relationships
with OSU supplies/equipment
SPECTRUM WORLDWIDE 2007 - 2008
Marketing Development/Consultant
Managed the development of new business for Spectrum Car division in the
Midwest region
.
. Developed and maintained relationships with new businesses while
providing customized services to suit their individual needs
. Created new marketing campaigns and design brochures for print and
advertising to meet sales goals
LOOKSMART LLC 2004 - 2007
Founder and Operations Manager
LookSmart specializes in the service and maintenance of medical/dental
facilities in Ohio, taking on post-construction and new business projects
while functioning on a weekly maintenance schedule. Additionally, LookSmart
teams with local realtors to assist in executive relocation preparation
. Performed sales and marketing campaigns, doubling sales three years in
a row
. Created company logo and uniform design. Designed and launched
marketing strategy
. Managed employee and client schedule and supervised staff
. Managed new hire training, developed and maintained employee growth
program, lead small team meetings for better work quality and
involvement
DR. DAVID P. SHAW MD 2002 - 2003
Medical Office Coordinator
Managed all aspects of daily operations for medical office
.
. Implemented computer based scheduling and patient management system
. Liaison between insurance companies and patient care. Maintained
relationships with service representatives where rates would be
negotiated
SPECTRUM WORLDWIDE 1999- 2002
Operations Manager - Private Jet Charter
Maintained high profile customer and executive client relationships
.
. Assisted in negotiating jet charter scheduling and price structure
. Organized custom catering menus and provided special requests
. Met with clients onsite ensuring satisfaction with aircraft and staff
SOUND SHORE MANAGEMENT 1998 - 1999
Trading Assistant
Managed client contact and data communications for Sound Shore Fund
.
. Recorded daily settlement transactions and worked with trader to
assist in trade-flow management and correspondence
. Conducted client portfolio management with quality assurance review of
monthly metrics
EDUCATION
B.A. - Psychology (1997) - The Ohio State University
AFFILIATIONS
The Gluten Free Post, Celiac Disease Support Group: Assist in website
development, support group meetings, Children's Hospital mentor for newly
diagnosed patients. Liaison between Gluten Free food companies and web
advertising
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