Manager Management

THERESA J. ROBERSON

**** ********** ****

MEMPHIS, TN 38134

901-***-**** Cell

Email: ********@*****.***

WORK EXPERIENCE

BAPTIST MEMORIAL HOSPITAL, MEMPHIS, TN

Health Unit Coordinator 01/09

Present

Perform nonclinical tasks, including transcription of doctors’ orders, responding to

doctor, nurse, and patient requests. Maintain central supply and pharmacy log books, unit

admission, transfer, discharge, and transportation logs. Greet patients and family upon

arrival to unit and conduct orientation to room equipment. Update patient charts with

current reports, including lab, cardiac, x ray, respiratory, and consultation. Manage

supplies and equipment. Coordinate with nurse regarding bed requests and treatments.

ASERACARE HOSPICE MEMPHIS, CORDOVA, TN

Business Office Specialist 10/05 – 01/09

Oversee the day to day management of the office billing activities and management of

office supplies and equipment. Responsible for implementation of office information

system, which supports patient/family records (patient

admissions/discharge/death/transfer/transactions and changes in level of care);

maintenance of all necessary data and files to support the billing and financial activities of

the office, including payroll, pre bill audits, invoice processing, insurance verification and

recertification. Design and develop procedures for timely and appropriate record keeping,

billing, data management, statistical analysis and information system reports. Supports

Provider Relations activities of the office.

Medical Records Coordinator 11/04 10/05

Maintain medical records according to accepted standards and hospice policy. Essential

job functions include managing the inventory of medical supplies, home medical

equipment, and clinical forms; preparing admission, death, transfer, continuous care,

revocation, and discharge packets; prepare documentation for bi monthly Interdisciplinary

Team meeting; process treatment plans, interim physician orders, and recertification of

prognosis as required by Medicaid and Medicare; oversee review and timely filing of

clinical documentation (visit notes, assessments, physician orders, medication profiles,

admission forms), as required by state; oversee archival process of closed charts for record

retention, as required by state; perform initial chart audit, eligibility audit, and pre bill

audit for management; participate in quality improvement activities, and adhere to code of

conduct and business ethics policy including documentation and reporting. In absence of

office manager, conduct insurance verification, census reporting, invoice reconciliation;

oversee operation of office computers and equipment.

MOBILE SIGNING AGENT

Independent Contractor 12/03 – Present

Perform duties of a notary public specializing in the process of obtaining and notarizing

signatures on loan documents in a professional and accurate manner at a time and place

convenient for the client, assist borrowers with proper execution of the documents by

answering "what" (give a definition) but not "why" (regarding terms and conditions.);

"identify" (point out key features and secure proper signatures), but do NOT "explain."

Responsible for making sure each signer is physically present, is identified appropriately,

that all documents are signed and initialed, and that each signature that requires

notarization is properly notarized; also responsible for ensuring that the loan documents

are returned to the lender in a timely manner.

INTERNATIONAL PAPER, MEMPHIS, TN

Workers Compensation Database Administrator

5/95 4/04

Manage consolidation database of almost 190,000 claims with an expected cost of over $1

billion to ensure accurate and timely exchange of information among all stakeholders

involved in managing IP’s workers compensation. Provided ad hoc reporting to senior

management utilizing MS Office software Word, Excel, Access, Powerpoint.

Manage the transmittal of large data files from FTP server to facilitate communication with

facility management and/or third party administrators in making cost effective decisions

pertaining to claims management.

Legal Department Legal Assistant

3/93 5/95

Provided administrative assistance to Counsels for Specialty Businesses, Corporate Development,

and Corporate Compliance. Responsibilities involved:

transcription and preparation of standard legal contracts/agreements for review and

approval

transcription and preparation of documents for acquisition/divestiture closings (utilizing

MS office software Word, Excel and WordPerfect)

maintenance of up to date case data on company legal information systems database

Health & Safety/Workers’ Compensation Administrative Secretary

8/89 3/93

Provided administrative support to Medical Director of Health & Safety and Manager of

Workers Compensation, Unemployment Compensation & Safety Administration.

Transcribed and produced company wide safety and workers compensation policy manuals

and corporate medical records. Created and maintained company wide health & safety

database.

Human Resources Personnel Administration Assistant 6/87 8/89

Managed salary administration for 75 non exempts and 90 exempt employees.

Administered personnel/benefit policies and procedures.

Compensation & Benefits WC Specialist 1/86 6/87

Compiled, prepared and filed state reports and assessments in a timely manner; reviewed

claim and payment forms for accuracy; maintained diary and index system for claim files

and state reports.

Savings & Stock Plans Plan Coordinator

5/85 1/86

Reviewed and processed forms for several company plans including the Retirement Thrift

Plan, Savings Investment Plan (401k) and the Employee Stock Ownership Plan. Verified

and reconciled monthly financial reports; reviewed and processed loan applications,

deposits to lump sum IRAs, catch up and rollover contributions.

EDUCATION

Southwest TN Community College, Memphis, TN

Caregiver Administration Certificate

Information Systems

Queens College, Flushing, NY

Paralegal Studies Certificate

Business Management/Development Certificate

York College, Jamaica, NY

B.A. – Psychology

REFERENCES

Sandra Livesay Trinity Hospice Volunteer Coordinator 901-***-****

Mattie Hughlett Clinical Social Worker 901-***-****

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