Customer Service Administrative Assistant

Amanda M Black

****.* Missouri Street San Diego, CA 92109

* ***** **** ***** ****, CT 06482

203-***-****

********@*****.***

QUALIFICATIONS

. Assisted marketing department of a nonprofit organization by creating

and maintaining e-newsletter distribution, gathering and compiling

marketing materials for the letter, and editing and formatting

documents.

. Travelled to numerous locations using direct marketing and advertising

techniques to build clientele for a beverage distribution company

servicing the state of New Hampshire.

. Demonstrated strong customer service skills to keep potential clients

engaged in promotional activities. Created e-newsletters to solicit

contributions for a non-profit organization.

. Researched local events and conducted interviews to develop the

content for the e-newsletters

. Assisted in personal selling during bridal venues.

. Created electronic event notifications that were used to improve

attendance to charity events.

. Served as a consultant for a large corporation, implementing

information security practices into a state of the art manufacturing

line.

. Modified and created on-boarding materials, and put together packets

for new hires.

. Demonstrated ability to quickly learn and implement usage of systems

specific to company to obtain information.

. Experienced in supporting office functionality including faxing,

filing/file maintenance, invoicing, copying, ordering supplies, email,

manual research, mail processing, putting training materials together

and using systems such as MS Excel, MS Word and MS Powerpoint.

. Created and maintained database for education and certifications of

employees.

PROFESSIONAL EXPERIENCE

IBM, Hopewell Junction, VT

East Fishkill, NY (current location) November 2010

- present

Data Privacy and Security Consultant

Prudential Financial, Shelton, CT September 2010-

October 2010

(Temporary - hire position through Corporate Brokers L.L.C.)

Case Manager

KRA Field Services LLC, Bethel, CT, May 2009 - September

2010

Administrative Assistant

Clarke Distributors, Keene, NH, December 2009 -

February 2010

Brand Marketing Ambassador

First Course Culinary Training, Keene, NH September-December

2009

Marketing Assistant

Duhamel & Duhamel Appraisers, Danbury, CT June 2007-

January 2008

Office Assistant

Education Certifications

Keene State College Active DoD Secret Clearance

BS, Management

3.55 GPA, Cum Laude

Academic Scholarship

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