Customer Service Sales
Resume:
DeJushay A.Craddock
Jacksonville, FL 32221 US
Primary Phone: 904-***-****
E-mail: **********@*******.***
OBJECTIVE
I want to contribute to an organization that can use an articulate and versatile professional with strong
communication and organizational skills along with experience in customer service, cash handling, and data
entry in fast-paced banking, retail, and office environments.
PROFESSIONAL EXPERIENCE
Front End Sales Associate
November 2009 - August 2010 Total Wine & More Virginia Beach, VA
Retail
Front End Sales Associate for Wine Specialty store.
Responsible for counting money in cash drawers.
Welcome customers entering Total Wine.
Responsible for solving customer's complaints.
Operate credit card and check verification systems.
Responsible for answering phone calls from customers to provide information regarding products.
Do various other duties as assigned.
Member Service Representative and Teller
November 2007 - June 2009 Navy Federal Credit Union Norfolk, VA
Banking
Perform a high-volume of data entry and customer service.
Keyed large volume of checks into the computer daily, entering check number, account number, and amount
into a computer database.
Cashed checks, verified signatures, and maintained balance accuracy above 95%.
Acted as resource to co-workers on bank policies and procedures after completing thorough study of
procedure manual outside of work hours.
Consistently provided service to 250 to 300 members per day, way above department average of 150
members per day.
Provided general account servicing and problem resolution to banking members.
Received and responded to members via telephone regarding bank products and services, and made
recommendations.
Accepted large volumes of cash deposits, and processed cash withdrawals.
Updated member account information.
Performed high data entry opened new accounts.
Was praised for my efficiency and attention to detail: correctly entering all data into the computer, meeting
production and accuracy objectives, as well as for my initiative and willingness to take charge.
Became known for my service orientation and ability to ensure member satisfaction.
Sales Associate - Retail
October 2005 - November 2007 Va. Dept. of Alcoholic Beverage Control Norfolk, VA
Retail
Assisted customers in the selection and purchase of merchandise in a fast-paced retail environment.
Performed customer service, cash handling, and clerical duties.
Answered phones, processed a large volume of liquor orders for bars and restaurants.
Placed special orders for customers.
Rang purchases, operating cash registers and credit card verification system.
Provided clerical support, including placing weekly liquor order for store, printing advertisement ads for store
display and reconciling quarterly inventory sheets.
Merchandising new products and straightening displays.
Performed stock duties.
Provided exceptional customer service both on the phone and in person.
Secretary
February 2002 - October 2005 The Healing Center Norfolk, VA
Business Services - Other
Increased my computer and office skills while monitoring emergency calls.
Placated irate and concerned customers, infusing diplomacy and tact, ensuring clients' needs were responded
to appropriately and professionally.
Exceeded all standards for productivity administrative and reception management.
Implementing outstanding communication skills/telephone techniques.
Prepared correspondence, memos, reports, and e-mails.
Provided strategic customer relationship management techniques to maintain client satisfaction, retention and
ongoing business.
Sort and distribute all incoming mail and process outgoing mail.
Purchased office supplies and furnishing with budget guidelines.
Updated and maintained the office filing system ensuring that physical and computer files were current,
accessible, and organized.
Scheduled appointments for clients.
Typed and maintained files on each client.
Maintained logs of long-distance phone calls.
Managed inventory and maintained petty cash.
EDUCATION
Associate Degree, Administrative Support Technology,
9 2009 - Present
Tidewater Community College Virginia Beach, VA
I am studying to become an Executive Administrative Assistant.
High School or equivalent, General,
2 2002 - 3 2004 First Coast Academy Jacksonville, FL
SKILLS
MS Windows; MS Office, including Word, Excel, Access. Intermediate
LANGUAGES
Spanish Intermediate
CAREER HIGHLIGHTS
- Exceptional interpersonal and communication skills with proficiency to promote confidence and build and
maintain strategic business/client relationships, while interfacing positively with people of diverse
backgrounds.
- Ability to manage multiple tasks without compromise of quality or productivity.
- Sound organizational skills achieving results that surpass company goals and objectives.
Contact this candidate