Customer Service Medical Assistant

**** ******* ** *** ********, GA 300**-***-*** ***0

*************@***.***

Shondalynn Price

Donelson

Registered Medical Assistant

RMA with 16yrs. healthcare experience. I have worked in multi physician Family Medical Practice and Adult Urology. I have

experience also as a CPT. I’m known for my dedication to providing premium patient care. Skills include but not limited too:

Triage Bookkeeping & Filing Patient Scheduling

EKG Certification Taking Patient Vitals Ancillary Testing

CPR Certification Blood Draws Patient Education

Data Entry Injections HIPAA & JCAHO Knowledge

Emergency First Responder

Education

2011 Present Chattahoochee Technical College Marietta, Ga

Associates Degree/ expected date of completion 05/2013

Business Management

2011 Present Atlanta Technical College Atlanta, Ga

Certificate Program/ expected date of completion 09/2011

Healthcare Information Technician (HIT)

1994 1995 Professional Skills Institute Toledo, Oh

Diploma

Registered Medical Assistant (RMA) /Certified Phlebotomy Tech (CPT)

Professional Experience

Georgia Urology Marietta, GA, 2010 2011

Midtown Urology Atlanta, GA, 2008 2010

American Red Cross Toledo, OH, 2006 2008

ProPay Personnel/Novidia Healthcare Toledo, OH, 2000 2008

Securecare Inc. Ann Arbor, MI, 2003 2006

Promedica Health Systems Toledo, OH, 1999 2000

Serve as a key member of interdisciplinary healthcare team for a busy Urology practice. Assisted several MD’s as well as PA’s, in

ensuring optimal patient care and smooth daily functioning of office. Key Results:

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments maintaining

medical records, patient processing, customer service, billing and bookkeeping) that allowed doctors and other staff to focus

on the health concerns of their patients.

• Demonstrated proficiency in Nextgen and Allscripts EMR systems and taking patient medical histories and vital signs, as well

as assisting physicians in the Surgical Center (e.g., prostate biopsy, cystoscopy, testopel, etc.) and performing venipunctures,

dressing changes, casting, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, bladder scan, catheter

changes, X Rays, chemistry analysis, hematology, urinalysis, patient education, etc).

• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

• Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, and OSHA

regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%.

• Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at

ease.

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