Customer Service Data Entry

T ina D Nguyen

**** ** ***** ******

H illsboro, OR 97124

C: 503-***-****

Email: t abg920@r.postjobfree.com

PROFESSIONAL EXPER I E NCE

MOVIE GALLERY Sept 2005 to Aug 2010

Lead Payroll Specialist

• Responsible for field (semi-monthly) and Weekly payroll functions utilizing ADP’s

E v4 system

• Compile financial audit reports for management review.

• Process data entry of all salary and hourly new hire Field associates,

• Process promotions, pay increases including retroactive pay calculations, demotions,

t ransfers, address changes, direct deposits for initial set up and changes, W-4s,

relocation pay outs including gross-up calculations, stop payments/reissues, issuance

of manual checks and running/utilizing audit reports through ReportSmith.

• Provide employment verification for new hire and internal associates.

• Exceptional customer service for associate internal call center.

• Process incoming mail, sort checks and distribute to various departments.

• Track vacation and sick leave for all field associates.

• Enter t ime sheets and perform final close-out processes at the end of each pay period

i n preparation of payroll t ransmission.

Warehouse I nventory Control J une 2003 to Sept

2005

• Audit new release shelves for DVD and VHS meet guidelines of weight limits.

• Check racks and pallets for consistency of location for internal pulling and easy

access.

• Track DC to DC t ransfer and pending rejects of movies and games.

QUAL I F ICAT IONS

• Bilingual in Vietnamese.

• Ut ilize problem-solving methodology to identify and define organizational problems.

• Develop innovative thinking, self-reliance, creative independent analysis and

sensitivity to social and ethical values.

• Proficient in WordPerfect, M icrosoft Word, M icrosoft Outlook, Microsoft Excel, and

M icrosoft PowerPoint.

• Experience working with ADP & EV4 Payroll System .

• Operate various office equipments such as fax machine, copiers, printers, and 10

Key calculator.

ACH I E VE M E N TS

• Was promoted at Movie Gallery from payroll Clerk to Lead Payroll Specialist

position.

• Recognized by Payroll Supervisor for my dedication, hard work, being a great team

member, a quick learner, responsible, and reliable.

E D UCAT ION

• Associate degree in Accounting and Business at Portland Community

College.

Contact this candidate