Customer Service Administrative Assistant
Resume:
Rhonda M. Perry
**** ********* ******* **** #*
Norcross, GA 30093
Professional History:
. Seventeen years experience as an administrative assistant
. Expansive customer service background
. Capable of coordinating multiple projects simultaneously and
maintaining challenging levels of productivity and sales
. Excellent organizational, time management and communication skills
. Adept to analyzing and resolving problems
. Sales
. Guest relations
. Ten years experience as a Licensed Massage Therapist
Technical Skills:
. Software: Outlook, MS Word, MS Excel, Quicken
. Office : Multi-line Switchboard
Experience:
Spa Sydell, Alpharetta, GA July 2001 - Present
July 2006 - August 2007
Guest Services:Key Holder
. Greet clients
. Schedule appointments
. Opening/closing of Spa
. Inventory
. Audits
. Reports
. Meeting with groups and technicians
. Interviews/hiring of employees
. Payroll
. Misc. managerial duties
. Purchasing Assistant
. Massage Therapist
Comcast, Augusta, GA July 2010 - October 2010
October 2009- July 2010
Customer Account Executive/Outbound Sales Rep
Received & made outbound calls through a dialer
. Sales
. Handle customer issues relating to cable, internet & telephone
services & products
. Technical troubleshooting
. Daily quota's to be made
PSA, Norcross, GA
Account Representative September 2000 - June 2001
. Collections on Medicare and Medicaid accounts
. Customer service
. Assistance with orders of home healthcare products
. Quarterly board meeting with district leaders
ENSR Corp., Norcross, GA
Administrative Assistant June 1997 - February 2000
. Served as initial contact for an environmental consulting engineering
firm
. Received, documented, monitored and processed reports/proposals for
commercial sites
. Scheduled executive board meeting/travel arrangements
. Human resources/payroll
. General office duties
Professional & personal references available upon request
Contact this candidate