Customer Service Manager

Bonni L. Bogard

402-***-**** cell

********@*******.***

PROFESSIONAL EXPERIENCES:

Promotions/Brand Ambassador/Event Manager, Omaha & other cities, Summer

****-*******

AARP/Walgreen's Wellness Tour, Pella Window Tour, Made In Heaven Clothing

Tour, Olay New Product Promotions, Jeep Rocks & Road Tour-Offutt Air Show,

Air Force Super Car Tour-Septemberfest, COPD Event Nascar Race-Kansas

Speedway, General Growth Properties' Mall Promotions/Events, Yoplait Event

@ Race for the Cure-2 years, Tailgate Tour 2010, ValPak Deals.

Customer Service Coordinator/Foodservice Trade Finance/Supply Chain

Deductions, ConAgra Foods, Omaha, NE, November 2006-May 2009

Customer Service/Deduction/Finance Responsibilities:

. Managed many corporate foodservice accounts as well as the New England,

New York City, Florida, & Texas regions.

. Acted as focal point and driver of clearing deductions.

. Utilized Blacksmith Applications program information to

validate/invalidate open deductions.

. As a member of the Trade Management Team, worked closely with the Trade

Analysts to expedite the deduction clearing process and ensure all trade

programs were properly planned.

. Partnered with the entire Customer Service organization to help

coordinate information sharing activities that created efficiencies in

the process.

. Investigated and resolved issues related to misapplied deductions, no

backup, or invalid deductions.

. Coordinated communication and activities between sales force (including

VP level) and Omaha A/R.

. Monitored customer statements to ensure all open credits were

streamlined.

. Researched unidentified deductions.

. Provided proper backup and forms on invalid deductions for Omaha

Collections to act.

. Continuously found ways to improve process/procedures.

. Investigated problem areas and facilitated implementation of solutions.

. Analyzed customer activity to understand issues and communicated

recurring issues to proper upper levels.

. Identified non-planned events to ensure financial integrity within the

trade expenses and balance sheet accruals.

. Earned 100% accuracy ratings on all internal/external audits, including

random.

Technical IT and SAP Responsibilities:

. Tested and made recommendations regarding system upgrades for Blacksmith

Applications & Instill programs.

. Earned "Super User" designation regarding SAP implementations, upgrades,

and go-lives from SAP R/3 to SAP R/3P. Tested the changes & trained the

rest of the department on those changes for a smooth transition.

. Served as the "Go-to" person for the department regarding MS Office

Suite, Department & Company procedures & changes, and experimenting with

new report formatting & scripting.

. Created, initiated, and implemented Toolbox functionalities for internal

and external Sales/ Brokers use.

. Responsible for running all daily department t& division status, snapshot

& goal reports in BI.

Office Manager, Brodkey's Jewelers, Omaha, NE, March 2006-November 2006

. Established and maintain excellent working relations with my staff to

ensure quality office functions.

. Responsible for payroll for all store employees and the utilization of

PTO.

. Inventory Control - accurate and efficient with valuable merchandise.

. Process all incoming/outgoing repairs. Determine the extent of work

needed to then match with the best contractor suited for the work in

relation to quality of craftsmanship and cost effectiveness.

. Manage all special orders at the store level. This involves constant

contact with the vendors, corporate, sales associates, and the customer.

. Maintain excellent Quality Control in merchandise coming in from outside

sources.

. Excel at customer service issues due to highly developed communication

skills; to include oral/written, in person, and over the phone.

. Extremely proficient with computers and various software programs in

addition to all office equipment.

. Manage and schedule the office departmental staff.

Marketing/Logistics & Government Relations Associate, Ag Processing, Inc.

(AGP), Omaha, NE, 2005

. Sales and purchases contract maintenance, research, and resolutions.

Provided positive and effective service to external customers and their

Brokers regarding commodity sales on the CBOT - investigating all

discrepancies.

. Balanced, maintained and reported position(s)/snapshot(s) for the

business entities (Refined Oil and Industrial Products divisions);

involving research and resolution with Accounting plus extensive national

customer communications

. Implemented several new processes (and reduced redundancy) in the order-

to-cash system thereby adding efficiency.

. Reported to the Vice President of Government Relations/Industrial

Products and the Refined Oil Marketing/Logistics Manager. Reporting to

two departments utilized exceptional time management, efficiency, and a

solid team member.

. Worked closely with internal groups involving; Refined Oil Sales Team,

Corporate Invoicing, Hedging, A/R and Credit, Rail, Dispatch, Operations

Accounting, and Director of Purchasing regarding pending legislations'

impact on our Corporate and Plant facilities. My external contacts

involved solid working relations with extreme professionalism, tact and

confidentiality with customers, brokers, Senators/Congressmen/Governors

of various states regarding their tax/tariff/regulation legislation for

agriculture and fuel, lobbying entities at both the state and federal

level, and various industry organizations/associations.

. Performed efficient and timely logistical discrepancy resolution through

working closing with internal/external rail and trucking carriers.

Managed logistical reports for late trucks and rail cars.

. Coordinated government relations efforts.

. Planned and organized customer appreciation events + travel

arrangements.

. Verified/audited expense reporting.

. Successfully wrote a value-added grant for the 2006 commercialization of

a new product line.

. Developed a business plan for the new product line (including feasibility

study, market research, product development, marketing, and financials).

Inventory Accountant, Operations Finance-Frozen Foods Co., ConAgra Foods,

Inc.

Omaha, NE, 2002-Summer 2004

. Reconciled warehouse inventory records against general ledger system for

29 warehouses nationally/internationally.

. Completely self-trained in position as company was transitioning to a new

computer system at time of hire (SAP R/3). Trained incoming co-workers to

our department on both SAP R/3 and BW.

. Investigated root-cause resolution for discrepancies utilizing all

channels of research necessary (internally and externally).

. Analyzed adjustments to limit the effect to the P & L.

. Assisted with initial WMS testing.

. Assisted individual warehouse facilities in more efficient and accurate

procedures regarding reporting, invoicing, logistics, MIS, and customer

service-requiring excellent working relationships at all organizational

levels.

. Maintained close relations with various internal departments to include

but not limited to: Financial Reporting, Sales and Marketing, Customer

Service, QA, Logistics, and MIS.

. Performed on-site warehouse facility audits.

. Helped facilitate team-building Days.

. Organized United Way Department Employee Rewards Benefits.

. Served in many various extra capacities as available.

Business Educator, Mercy & Skutt High Schools, Omaha, NE, 1999-2002

. Accounting I and II, Internet Telecommunications/MS Office I, II, and

III, Introduction to Business, Principles of Management, and Business Law

classes

. Student Advisor and Varsity Coach

Office Manager, Red Oak Farm Supply, Inc., Red Oak, IA, 1995-1998

. Duties included all marketing promotions, graphic design, customer

service, database management, all public relations within the communities

to include memberships and office positions in various organizations, all

accounting through General Ledger, tax filings, account and product

audits, inventory, purchasing, human resources, benefits management and

logistics. Set up all bookkeeping on QuickBooks.

. Assisted product representatives with customer appreciation events and

banquets (both large and small scale).

Front Office Manager and Sales Manager, Sheraton Denver Tech Center,

Denver, CO, 1994-1995

. Positions involved working with all hotel departments, supervisory

duties, employee evaluations, manager-on-duty requirements, marketing,

and excellent customer service.

EDUCATION:

Buena Vista University, Storm Lake, Iowa

Bachelor of Science Degree in Secondary Education

. Major: History Minors: Political Science & Sociology

. Dean's List recognition

University of Nebraska-Kearney, Kearney, Nebraska

. B.S. Major: Economic Development and Business Management

. Minor: Marketing and Accounting

. Dean's List recognition

Iowa State University, Ames, Iowa

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