Customer Service Manager
Resume:
Kim C. Battles
Murrieta, CA **562
*******.***@*****.***
www.linkedin.com/in/kimbattles
PROFESSIONAL
SUMMARY
Imaginative, results-driven Manager and Project Coordinator with a proven
track record in customer service, design, advertising and sales.
Demonstrated strength in developing client and vendor relationships. Strong
work ethic, highly organized problem solver. Successful project management
on multiple projects for BBDO/West and Ogilvy & Mather advertising
agencies, and manager for several companies.
PROFESSIONAL
EXPERIENCE
Freelance Project Coordinator and Designer
SHOP EZ Magazine, Temecula CA
2008-2010
. Project coordination and design.
INNOVATIVE ADVERTISING GROUP, Temecula CA
2004-2008
Southern California based advertising/marketing company targeting small to
mid-sized businesses.
Studio Manager
Provided administrative support to the owner of the company with
responsibility for developing and implementing procedures and paperwork for
sales, design and customer service.
. Developed a full service design studio and trained 3 junior designers.
. Managed a very high volume of projects daily, approximately 20-30,
including design and art
direction of three yellow page directories delivered each year, and ten
magazines distributed every
two months, to 35,000 homes; development of promotional and advertising
materials.
. Directed 3 internal designers and 2 outside design firms to meet tight
deadlines, maintain budgets
and a high level of design quality for all publications, sales materials
and company advertising.
. Worked closely with a sales staff of up to 30 to effectively integrate
customer requirements into the
design of the finished product, contributing to increased sales.
. Resolved difficult customer service issues on a daily basis.
PIONEER ENTERTAINMENT, Long Beach, CA
1995- 2002
Division of Japanese giant, Pioneer Electronics, state of the art
electronics manufacturer. Pioneer Entertainment is a leader in DVD and VHS
production and design including movies and music, Pokemon, Japanese Anime
and documentaries.
Studio Supervisor, Senior Designer
. Created an in-house design studio to design a very high volume of
projects including development
of packaging, promotional and advertising materials for Music and Movie
DVD, VHS and Laserdisc
products. The studio produced approximately 40 projects a week, saving
the company forty percent
on outside design costs.
. Supervised an in-house staff of 2 designers and worked closely with the
marketing department to provide
all necessary marketing and convention materials.
. Coordinated projects with outside design groups and exhibit designers to
insure that all deadlines
were met and within budget.
. Established strong vendor relations to assure the highest quality of
products produced by Pioneer;
including multiple printing companies, photographers, exhibit designers
and illustrators.
MATTEL TOYS, El Segundo, CA
1994- 1995
Freelance, Art Director and Package Designer
Internationally known toy company.
. Art director and package designer on a full time, freelance basis for
Barbie, large, small and plush dolls.
. Directed photo sessions, set styling and talent selection.
. Worked directly with in-house structural designers to develop outstanding
structural package designs.
FRED HAYMAN BEVERLY HILLS, Beverly Hills, CA
1991- 1994 Company created high-end fragrances for retail
sale in major department stores.
Manager/Art Director
. Coordinated all design projects with internal staff, freelance designers
illustrators and photographers.
. Design of packaging, promotional and collateral materials for full line
of fragrance, health and beauty
products as well as line of designer handbags.
. Developed color and format standards for all product lines, including:
273 Rodeo Drive, With Love,
and Touch.
COMPUTER EXPERIENCE
Photoshop, Illustrator, In-Design, Microsoft Office Suite
EDUCATION/TRAINING
Bachelor of Arts, Art/Design
California State University Fullerton, Fullerton CA
Orange Coast College, Costa Mesa, CA
COMMUNITY/VOLUNTEER COMMITMENTS
Experience Unlimited-Volunteer Marketing Manager
Temecula Valley Convention and Visitors Bureau
Temecula/Murrieta Rescue Mission
Orange County Rescue Mission
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