Customer Service Administrative Assistant

Jennifer B. Cole

**** ******* ** *** *** Santa Cruz, Ca 95062 Home: (831} 419 9925 Email:

*******@*******.***

Receptionist/Administrative Assistant

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (35WPM)

Computer Skills: Word Excel PowerPoint Access Visio Outlook Windows

Vista/XP

Professional Experience

XYZ Corporation (Sometown, IA) Receptionist, 3/05 to 8/09

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent

the loss of key accounts.

Led “cleanup” of company database and files. Restored organization to personnel, financial and operational

records and accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary

customer service delivery and team player attitude.

Xyratex International (Scotts Valley, CA) Receptionist, HR Assistant 2/06 to 8/08

Served as first point of contact for students, faculty and staff calling or visiting the main administrative

office. Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable

assistance.

Transformed previously manual processes relating to vendor/supplier records into an efficient,

computerized system. Efforts exposed overcharges and double billing to recover $5,000 in erroneous

payments and prevent their recurrence.

Education

Cabrillo College (Aptos, Ca

AA Culinary Arts, 2013

“Avery is a first rate administrative support professional…excels in organizing our busy office…

ensures all of our customers’ needs are taken care of…truly an exceptional employee…”

Excerpts from 2008 Performance Review

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