Manager Customer Service

Julie M. Ritch

******@*******.***

206-***-**** Home 206-***-**** Cell

Administrative Professional with professional experience in store and office management, financial and inventory

control, and supervision of staff. Excellent skills in leadership, communication, and the ability to form positive

relationships with customers. Strong skills in organization, coordination, attention to detail, prioritizing, working

independently, and projects. Thrive in a fast-paced, multi-task environment. Proficient with MS Office Word, Excel,

PowerPoint, and Outlook. Strong typing and 10-key skills.

Education

Kaplan University

Bachelor of Science

Anticipated Graduation, September 2013

Major: Business Administration

GPA: 4.0/4.0

President’s List Honors

Nominated for membership in the National Society of Collegiate Scholars.

Accepted for MBA Program contingent upon successful completion of required course work and maintenance of

high GPA standards.

Federal Way High School, September 2000 to June 2004

Graduated Class of 2004 with Honors

Experience

Store Manager, Hollywood Entertainment, Puyallup, WA, June 2006 to March 2009

• Recruited, hired, trained, coached and developed store associates; recognized associates for excellent performance

and exceptional customer service; communicated honest and constructive feedback to staff; store finished third

place out of 2000 stores in Quarterly Sales Contest.

• Maintained financial controls and reporting for product loss, labor and operating expenses; received quarterly

performance bonus for outstanding expense control.

• Ensured accuracy of employee time keeping on POS proprietary system; analyzed weekly store reporting, and

appropriately adjusted store operations to meet revenue, labor, budget and sales requirements.

• Successfully delivered a high level of operational excellence in all aspects of the store including appearance,

merchandising, productivity, loss prevention, cash handling, and inventory control.

• Utilized company marketing strategies and maximized profitability to drive sales.

• Guaranteed compliance with all applicable federal, state, and local laws governing store operations.

Shift Leader / Assistant Manager, Hollywood Entertainment, Federal Way, WA, May 2005 to June 2006

• Provided prompt, courteous, and friendly service to every customer; resolved customer concerns in a timely and

effective manner; received commendations from corporate management as a result of positive customer feedback.

• Coached store associates to achieve desired performance and service results.

• Assisted Store Manager with daily projects and company objectives.

• Continuously awarded Employee of the Month for high sales performance and effectively completing all daily

store tasks to company standards.

Key Words: administrative, office, assistant, receptionist, manager, project

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