Sales Customer Service

Thantamia Heffner

*** ***** ***, ****** ******, CA 91977

(H) 619-***-****

*********@*****.***

Personal and Administrative Support/ Customer Service/ Sales

PROFILE:

An enthusiastic and energetic sales professional with a history of

providing personal and administrative support. People oriented with the

ability to emphasize close customer relations and stay in tune with

customers' expectations about value and service. Able to work cooperatively

to meet organizational goals. Act as a courteous and professional point of

contact while working with customers, vendors, and business associates.

EXPERIENCE:

Personal Assistant, Manager of The Administrative Professional (Home Based

Business), Spring Valley, CA (1/07 - Current)

. Enhanced productivity and lifestyle of client by organizing business

appointments, office space, expenses, and personal calendar.

. Redesigned office space in order to improve overall functionality.

. Created database of monthly expenditures which resulted in reduction

of unbudgeted expenses.

Job Responsibilities

. Screening telephone calls and keeping a record of messages.

. Organize and schedule business and personal appointments.

. Opening and organize all incoming mail.

. Filing, typing memos, and other correspondence.

. Maintain inventory of office supplies.

. Maintain monthly budget and expense reports.

Sales Associate, Vans, San Diego, CA (7/06 - Current)

Sales Associate, Windsor, San Diego, CA (11/10-Current)

. Continuously exceed monthly and weekly sales goals resulting in a gold

star recognition. (Windsor)

. Consistently demonstrated superior customer service skills which

resulted in receiving 95, 96, and 98 out of 100 points on 3 secret

shopper initiatives. (Vans)

. Received the highest performance rating out of the entire department 2

years in a row. (Vans)

. Recognized as the friendliest sales associate by management and

customers for 2 years in a row. (Vans)

. Recognized as star of the week (most sales) 4 times with in one year.

(Vans)

Job responsibilities

. Participate in sales trainings to develop product knowledge and

enhance sales skills and techniques.

. Handle the tasks of preparing and maintaining sales record on a daily

basis.

. Handle the tasks of coordinating with customer in selecting their

wardrobe involving a wide range of styles, patterns, and colors.

. Handle cash as well as processing payments through credit cards.

. Responsible for interacting, communicating and responding to customer

queries and update them on the latest or upcoming clothing trends.

. Perform the tasks of entering name and phone numbers of potential

customers for future reference.

. Handle other essential tasks like merchandising, housekeeping and

stocking.

. Ensured regular replenishment of stock on the sales floor and

inventory.

EDUCATION:

Business Administration

San Diego Mesa College Mira Mesa, CA Current

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