Customer Service Manager
Resume:
Jovan Cook
Saint Louis, Missouri 63132
**********@*****.***
Position objective: To obtain a job as a customer service rep for a well-
respected organization for growth and long-term employment.
Alabama A&M University
Mathematics major
Served in Mentoring and Work-Study Program
Harris-Stowe State University
( *College Junior
Marketing Major (3.1 grade point average currently)
Earned Honorable Mention Certificate
Dean's List for Spring Semester 2007
Work Experience:
Office Depot: As a cashier, totaled bills, received money, made change, and
filled out forms in a timely and organized manner. I assisted with customer
questions and complaints and worked the sales floor as well.
Barnes-Jewish Extended Care: With exceptional office clerk duties involving
answering telephone and intercom calls and relaying information to kitchen
concerning meal changes, complaints, or patient discharges/prepared and
delivered formula and special nourishments to unit pantries. Also, assisted
with meal preparation, dining room assistance, diswashing and cleaning of
kitchen.
Realtime Results: As a customer service call agent, my duties entitled me
to research required information using available resources, identify and
escalate priority issues, process orders, forms and applications, and
follow up customer calls where necessary.
Skyview Carwash: Constantly working with customers, assure constant car
wash flow, keep customer areas clean, maintain landscape and equipment, and
support teamwork.
Labor Ready: Perform labor duties issued by the temporary agency such as
cleaning and restoring interiors of homes damaged by fire, smoke, or water,
using commercial cleaning equipment: Receive work orders and schedules from
supervisor. As well as construction, warehouse, and general cleaning
duties.
Aramark: Perform custodial duties such as clean and sanitize
restrooms/bathrooms using established practices and procedure; Clean, dust,
and wipe furniture; sweep, mop, or vacuum floors; empty/clean wastebaskets
and trash containers; empty and clean ash trays and cigarette urns; replace
light bulbs; refill restroom dispensers; Assist with the setup of
facilities for meetings, classrooms, conferences, events, etc.; Strip,
clean, buff and apply floor sealer and floor finish to hard surface floors,
vacuum and shampoo carpets and other miscellaneous duties.
Special Skills:
Intermediate in Arabic language and fluent in English. Beneficial in MS
Word, Excel, and PowerPoint. Typing skill of 50-60 wpm and efficient in
Internet Research. Proper phone etiquette and development of emotional
intelligence in the organization. Welding, Carpentry, OSHA Compliance,
Laborer duties.
Other Skills (Interests):
Reading self-improvement books.
Professional References:
Ralph Wehner - Barnes-Jewish Extended Care
Dietary Manager
Gary Huffman - Office Depot
Store Manager
Tracey Woods - Enterprise Rent-A-Car
Contact Center Representative
Karen Pearson - SW Region Supervisor
Realtime Results
314-***-**** cell
314-***-**** work
Chip - Owner (Skyview Carwash)
Shontie - Aramark
Supervisor
John - Labor Ready
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