Customer Service Sales

SOWMYA MADIHALLY GOVINDEGOWDA

*****, * **** ******,

Phoenix - 85027

Land Line: 602-***-****

******.******@*****.***

Expertise : Administration / Operations / Facilities / HR /

Infrastructure

Management / Executive coordinator / Console Operator

Total Experience : 7 years 2 months

Tool Skills : Microsoft word, Excel, Power point, Outlook, Lotus

notes.

Career Objective

To serve my best of learning, knowledge & experience to the esteemed

organization to explore & excel in the field of Administration &

Facilities. To serve in an organization which provides a challenging, job

satisfaction & the ability to work with honesty, integrity and personal

ethics with a continual desire to learn and expand horizons. To prioritize

works accurately and meet deadlines.

Individual Overview

. Desire to learn & adopt the latest developments in the field of

administration.

. A good team Coordinator & administrator, capable of taking up multiple

roles whenever required.

. Ability to plan, delegate, control and co-ordinate.

Professional Experience

Duration : January 2007 - May 2008.

Organization : Affiliated Computer Services of India Pvt. Ltd. India

Role : Executive coordinator / Admin Assistant

Secretary to Sr Director: Scheduling Meetings, Interdepartmental co-

ordination.

Expense claims: Processing of all the bills which submitted by the

employees (Broadband, Team lunch, Sports, Team outing and other

expenses).

Purchase: Maintenance of all the process for purchase of Hardware and

Software Purchases.

Stock: Complete assets maintenance, Tracking of IDC purchases and/or

contracts, the stocks.

Library: Books and CD's maintenance

Training: Track of the training attendance register, arranging for the

internal and external training, finding out the employees training

requirements and arrange for the same.

Reports: Prepare a weekly status and Monthly expense report.

Travel: Proper travel arrangements are to be made for both management

and for the visitors in time.

To book the Air / train / Bus, we must have good travel agents to do

the needful at the earliest.

Always travel arrangements are to be made in advance with all routine

confirmations.

Based on the corporate rates the Travel Arrangements tie can be

affected with the best.

General administration activities:

. Communication for helpdesk/finance/HR/recruitment for any IDC

employee's issues.

. Medical and Health insurance forms, Visiting cards.

VISA Process: US Visa related activities.

. Coordinate with HR/Facilities/Finance regarding the employees'

travel to the US.

. Arrange for 156 & 157 form, Barcode receipt, Invitation letter,

Training itinerary, Passport copy, Photo, Chennai train ticket,

Hotel accommodation.

. Coordinate the change of tickets/refill foreign exchange, etc.

Visitors: Coordinate for the US guests' travel to India

. Hotel booking

. Ground transportation

. Access cards

. Bouquet

. Network Connectivity

Duration : June 2005 - December 2006

Organization : Accelrys Software Solutions Private Limited, India

Role : Executive Assistant.

Secretary to Sr Director: Scheduling Meetings, Interdepartmental co-

ordination.

HR: Sorting the CVs based on positions, Qualifications, requirements, age,

sex, departments, experience, Divisions, arranging for interviews,

selections/shortlist, Attendance, leaves, Arranging transports shift wise,

Facilities :Operations, Facilities, Administration, Transportation,

Cafeteria, Hotel, HR, Warehousing, Stock Reconciliation, International and

Domestic travel arrangements, Insurance, Electricity, Security,

Customers/Dealers Meet, Vendors-Assets, Telephone (BSNL, Touchtel),

Invoicing, Purchase, Inventory, Housekeeping, Work stations, Issue of Id

cards, Access control, Business cards. Food and transport coupons

Budgeting: Budget is what sword may not be hanging on the cost/expenditure.

It has to be properly allocated in such way that the required results are

to be achieved without any overlap or exceeding the allocations

Travel: Proper travel arrangements are to be made for both management and

for the visitors in time. To book the Air / train / Bus, we must have good

travel agents to do the needful at the earliest. Always travel arrangements

are to be made in advance with all routine confirmations. Based on the

corporate rates the Travel Arrangements tie can be affected with the best.

Hotel: Sets of selected hotels are to be booked in advance for VIPs and the

Managements staff who are on move, depending upon their eligibility. We

have to collect two or three quotes depending upon the terms and

conditions.

Facilities to Employees: Purified drinking water, Transport,

Music/TV/Video, Work stations, cafeteria / snack bar, Smoking area, GYM,

Medical facilities, Head sets, centrally air-conditioned, Telephone

lines, EPABX, E-mail, Fax machine with STD & ISD facilities, Corporate

Mobiles, Attendance monitoring systems are required for Strong development

of the any Organization both in Turnover / Profits, quality and quantity.

Co-Ordination: Co-ordination/co-operation with Sr Director's, Site

Managers, Foreign delegates, HR, Administration, Training, System Admin.

Duration : November 2004 - May 2005

Organization : TATA Consultancy Services Ltd, Bangalore. India

(Integrated Property Management & Services Ltd')

Role : Admin Help Desk

I am primarily responsible and involved in Customer Service, which includes

telephone support for all the incoming calls as well as the administration

at help desk for the internal employees.

Duration : February 2004 to October 2004

Organization : Mobil Quakers Hill, Australia

Designation : Console Operator

Responsible for maintaining Accounts, Cash transactions, Customer services,

Client interactions. I had top perform the same role and responsibilities I

did earlier.

In brief I was fully responsible of the console.

Duration : July 2000 to June 2003

Organization : TVS Motor Company Ltd, India

Designation : Sales Executive & Administration

This was a main centre of TVS from which the entire network in the near by

areas was handled. I dealt with Sales and Purchase. In this process I had

to also manage customer accounts, the Insurance policies and registration

of the vehicles that were sold.

Administratively I was in-charge to maintain the sales reports of the sub-

dealers for and also customer relationship.

Personal Data

Marital Status : Married

Nationality : Indian

Age : 30 years

Academic Qualification

Bachelors Degree : Bachelors of Commerce (B.Com)

University : Mysore University, India

Contact this candidate