Manager Management

William A. Friedline

Address: **** ***** *****, *******, ******** 22030

Cell Phone: 412-***-**** e-mail: *******@*****.***

Ambitious, energetic, and skilled landscape management professional with proven track record of increased

productivity and production management, successful at creating lasting customer relations, enhance regional

visibility, and improve overall profit positioning.

VALUES OFFERED

Proactive Mechanically Inclined Detailed Oriented

Customer Development and Retention Trust worthy Customer Focused Leadership

and Development Excellent Time Management Coaching and Mentoring

Loyal and Dependable Long and Short Term Goal Setting Profit & Loss

PROFESSIONAL EXPERIENCE:

THE BRICKMAN GROUP, Sterling, Virginia January 2007 - present

Operations Manager

Key leader in the development of manual to mechanical bed redefining .

Increased productivity and reduced labor strains continuously over the past five year’s spring operations by20%.

Directs and oversee the operations of three to four labor crews involving all aspects of the landscaping field.

Responsible for scheduling, training, and monitoring of field crews in compliance with client expectations. Work

closely with account managers and clients to exceed customer satisfaction and client goals.

DOUG GROSS LANDSCAPE DESIGN & TREE CARE, Latrobe, Pennsylvania July2005 - December 2006

Lead Lawn Maintenance Manager

Reduced maintenance labor dollars by 30% in first year.

Duties included scheduling and management of multiple landscape maintenance crews. Responsibilities also included

client interaction discussing customer needs, expectations, and making recommendations.

YELLETS LANDSCAPING, Blairsville, Pennsylvania May 2000 – July 2005

Crew Leader

Responsible for completion of daily and weekly work assignments as directed by company owner.

Built lasting relationships with core clientele by providing excellent service with an individualized approach.

EDUCATION AND TRAINING

FAIRMONT STATE UNIVERSITY, Fairmont, West Virginia August 1998 - December 2002

Bachelor of Arts in Education

BRICKMAN MANAGEMENT TRAINING PROGRAM October 2007 – October 2008

REFERENCES:

Available upon request

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