Customer Service Administrative Assistant

Theresa Pannell

**** ******* ******

Philadelphia, Pa 19124

267-***-****

********@*******.***

OBJECTIVE -To obtain an administrative staff position in a hospital or health

care facility

EDUCATION – Lincoln Technical Institute Medical Career Education Center

Medical Administrative Assistant, Diploma

Philadelphia, Pa

GPA 3.54 with 99% attendance

Mccarrie School for Nursing

Philadelphia, Pa

GPA 3.65 with 99% attendance

QUALIFICATIONS / BUSINESS SKILLS

• Outstanding customer service experience with sincere concern for others

• Learned effective communications with culturally diverse patient

populations

• Learned medical terminology, physiology, and basic pathology using a

system approach

• Trained to record histories, obtain vital signs, to maintain charts, schedule

appointments and outpatient admissions

• Process patient insurance and billing forms (CMS-1500 forms)

• Familiar with ICD-9, CPT, coding manuals

• Skilled in use of business office machines, multi-line telephone system;

• Proficient using Windows operating systems

• Mastered functions and features of Microsoft Word to create and develop

professional and standardized medical office documents

• Learned spreadsheet functions and applications using Microsoft Excel

• Settlement of daily cash

• Processing of cash

• Greeting customer

PROFESSIONAL WORK EXPERIENCE

The Philadelphia Nursing Home

20th and Girard

Philadelphia, Pa

Care for Patients, Cleaned patients and took Vital Sign

Saks 5 off

Franklin mill Mall

Process of cash, Greet Customer and customer Service

Home Depot

Castor & Armingo

Philadelphia, Pa

Process of cash, Greet Customer and keep area clean

Contact this candidate