Customer Service Data Entry

ANNETTE SINCLAIR

*** **** ******** ****** *******, North Carolina 27520 919-***-**** *********@*****.***

Objective:

To bring my strong dedication, responsibility, and motivation and to utilize my accounting qualifications obtained through

Winston Salem State University.

Skills:

• Bachelor's degree in Accounting.

• Able to do all clerical duties such as filing, typing, data entry, photocopying etc.

• Able to answer to telephone calls, email and using fax machine.

• Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet.

• Able to work independently and under pressure also.

• Responsible for other duties as assigned

Education:

Master of Science in Accounting Concentration in Accounting Information Systems

Expected May 2014

Strayer University, Raleigh, NC

Bachelor of Science, Accounting

May 2010

Winston-Salem State University, Winston-Salem, NC

Major Gpa:3.344, Overall Gpa:3.262

Graduated Cum Laude

Related Coursework: Business Law, Business Communication, Finance, Organizational Behavior, Economics, and

Marketing

Work Experience:

Customer Service Representative

June 2010- Present

Xerox-Sprint, Cary, NC

• Responds to telephone inquiries and complaints

• Gather information, research and resolve inquiries and log customer calls

• Inform customers about services and assesses customer needs

Resident Assistant

January 2009- May 2010

Winston Salem State University, Winston-Salem, NC

• Available and accessible to the student on my floor

• Assist with the personal and academic concerns of the residents

• Facilitator to encourage a cooperative and considerate group living environment

Tax Preparer

January – March 2010

Taxaco, Winston- Salem, NC

• Conduct a thorough in-person interview with potential clients

• Prepare income tax return forms for individuals

• Provide details to clients concerning appropriate company products and services

Cashier/Cook

April 2006-July 2008

Zaxby’s, Clayton, NC

• Customers Service

• Open and Closed down the Store

• Prepare food for the customers

Clerical Assistant

September 2006- April 2008

Winston-Salem State University, Winston-Salem, NC

• Filing

• Mail Sorting

• Data Entry

• Special Projects

Membership and Activities

Beta Alpha Psi (April 2009 – May 2010)

• Treasurer (August 2009- May 2010)

National Association of Black Accountants (December 2008- Current)

Campus Life and Marketing Committee (September 2009- May 2010)

Vita Greeter (February 2009- April 2009)

Campus Clean- Up ( September 2006)

Winston Salem State University Football Host (August 2007- November 2009)

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