Customer Service Medical

Ghasem (Barbod) Abasi

*** **** * ****** ***#** Cellular: 208-***-****

Chula Vista, CA 91910 Work phone: 619-***-****

E-mail: ************@*****.***

Work email: ******.*****@***.***.***

Summary

An accomplished professional with experience in bringing Health information

services to variety of healthcare facilities. Distinguished ability to

conduct accurate needs analysis, problem solving, assess technical and

clinical capabilities, build and motivate teams, conduct strategic planning

and manage projects. Developed strong skill-set in informatics projects

life cycle within a healthcare environment especially Health Information

and Management Department. Wide range of understanding and experience in

Health Electronic Record Implementation and maintenance, Medical Records,

Coding, Medical Terminology, Data Quality, Computer Security, Performance

Improvement and Patient Safety, and Report writing tools such as Ms-Access

and Ms-Excel. During my employment I have accomplished, and appreciated for

doing a great job. I have always tried to do a superb job and satisfy my

employer's expectation. Extending congratulations and expressing

appreciation from my employers address to me soon after the three months

probation.

Professional Experience

Division of Immigration Health services (San Diego, CA)

Medical Record Technician (CTR)

July 2010 - Present

. Assisting senior staff by administering the medical records system.

. Preparing files for (ACA) American Correctional Association.

. Perform Quality checks on case trakker events (Case Trakker vs CCA OMS).

. Work professionally with Case trakker which is government software use

for medical record.

. Maintains medical records in a clinical setting using manual and/or

electronic systems.

. Appropriately files individual documents and/or other information in

medical records.

. Assembling/Analyzing medical records ensuring accuracy and compliance

with regulatory requirements.

. Assembling medical records in proper sequence.

. Completing the FOIA (ROI) process Through the ICE (Immigration Custom

Enforcement).

. Ensures all necessary forms and documents are present, accurate, and

complete.

. Complete the TAR for claiming the detainee payment with the head quarter.

. Make schedule appointment/print out daily schedule/email schedule to

transportation and f/u report when patient comes back for billing purposes

. Requests, initiates and files all health records in terminal digit order

adhering to color-coded/electronic system.

. Performs other duties as assigned.

St. Luke's Hospital (Boise, ID)

August 2009 - July 2010

Health Record Specialist

. Working with Soft med Program and Siemens Medical Solution and fusion

software.

. Enter the information of new babies in medical record and scan

appropriate paper and send them to the doctor

. Scanning the lab result and make sure they getting into right patient

medical record

. Process requests for patient information in a timely and accurate manner

in accordance to standards set by HIPAA, JCAHO and state and federal

regulations

. Quantitative and Qualitative analysis of patient data according to JCAHO,

HIPAA and department requirements for completion of medical records

. Analyzing the medical record for discharge and sending them to the coding

department

. Quality control of the Electronic Health Record

. Split/folder document display

. Assisting to promote the services offered within the HIM area.

. Providing continuous support and business to the individual parties that

a work relationship has been already established.

. Working with department management and Information Technology department

on new systems

Elks Rehabilitation Hospital (Boise, ID)

June 2008 - August 2008

Observation Program

. Observed clients with different ranges of disabilities and a variety of

Orthopedic problems.

. Interacted with patients and their families and assisted with treatment

sessions

. Worked with a variety of equipment and in the aquatic therapy pool

. Worked with Occupational Therapists on muscle exercises to strengthen

limbs

. Dynavision

Sun Health Behavioral (Boise, ID)

March 2008- May 2008

Health Information Internship

. Release of information for HIM Department

. Inpatient and outpatient coding ICD and CPT

. Audited the charts- clerical and paperwork

. Software program for entering the information

. Quality Improvement

. Processed insurance billings and maintained master database

. Controlled the inventory and reordering

St. Alphonsus Physician Group (Boise, ID)

January 2008- March 2008

Health Information Internship

. Responsibilities included processing and preparing charts

. Assisted HIM professional in a variety of tasks- release of information,

coding, auditing of charts, fresh ideas, projects, and quality control

. Inpatient and outpatient coding

. Admitted and discharging the patient-customer service, clerical,

paperwork and HIPPA

. Processed insurance billings and maintaining master database

. Controlled the inventory and reordering.

. Multi tasking the front desk- answering phones, clerical duties,

customer service

. use or upon customers' request. Mainly using MS-Access, Ms-excel

. Master Index

. HIPPA

Hattar Motor Group (Boise, ID)

October 2005-January 2007

Top Salesman and Customer Representative

. Customer Service-good communication skills in dealing with the customers,

paperwork, and checking of credit reports

. Trained Manager- supervisor over all new comers, taught classes and

educated new employees, Checking and inspecting cars from the auction.

Traveled all over the west and communicated with different people to make

our business successful.

. Worked on the software computer for the sales

. Accounted- In charge of all money, credits and shipping and ordering

PKG INC. (Meridian, ID)

Auto-CAD Professional

September 2003- August 2005

. Drafter -Fixed the program and set up with laser machine

. Maintained and updated the laser machines

. Assisted tech support department for both hardware and software issues

involving upgrades, troubleshooting and installation of PC parts,

software.

Werkstat Auto Import

January 2000 - May 2003

Salesman and supervisor

. Salesman- customer satisfaction

. Mechanic- Worked on all vehicles with maintenance and minor or major

repairs to get the car ready to be sold

. Customer relations- communication skills, interactions with different

people and managing self control with unruly people

. Bookkeeper- in charge of all the accounts and keeping them current.

Prepared the paperwork

Mehr Hospital (Tehran, Iran) January

1998 - May 1999

Lab Technician

. Drew Blood and dealt with bodily fluids

. Auto Clove and Centrifuge-Set up the blood and the urine for separation

and checking them under the microscope.

. Patient safety- Educator of Patient safety and supervisor over lab techs.

I worked and kept a sterile field in Auto Clove.

. Charted- Organization of charts for easy access ability

Education and Special Trainings

2005-2009 Boise State University Following B.S. In Health Informatics and

Boise, Idaho Information Management and a minor in IT

2005 - 2008 Boise State University Successfully Completed an A.S. in Health

Boise, Idaho Informatics and Information Management

1995-1997 Azad University of Tehran Awarded Associate degree in English

Translation

Technical Skills

Microsoft Office Java/Java Script Windows 95/98/NT/2000/XP

Microsoft Access HTML

MS Word HL7

MS Excel Soft med

MS PowerPoint

Intercultural Qualifications

. Born and raised in Iran

. Become a US Citizen in 2009

. Fluent in Persian and English

References

Available upon request

Contact this candidate