Customer Service Data Entry

Carolyn Russell

*** ***** ******

Joliet, IL ****3

Cell 779-***-****

E-mail address: ****************@*******.***

JOB OBJECTIVE: to find a full-time, permanent position with benefits that involves

variety and room for advancement if desired

EDUCATION: [Years off work: Kaplan University, Associates Degree in Paralegal

Studies, (completed September 2005) and brief moved to Georgia]. Professional Career

Development home study course: Medical Terminology (1997 - 1999). Jefferson

Community College, English (1991). Phillips College: Word Processor Certificate,

secretarial courses included (1983 - 1985). Richland Community College: typing 1-4 also

transcription (1981 - 1983). Lewis University: social work courses (1979 - 1980). Joliet

Township Central High School (1975-1979).

Latest Books Read: May 31, 2011 “What Should I Do With The Rest Of My Life?”

True stories of finding Success, Passion, & New Meaning in the Second Half of Life, by

Bruce Frankel. May 21, 2011, “Accounting For Dummies,” by John A. Tracy, CPA.

May 6, 2011, “Start Up our Own, Medical Claims Billing Service,” by Entrepreneur

Press and Jennifer Dorsey. April 13, 2011, “Customer Service for Dummies.” Also “Best

Jobs for Renewing America,” (200 Job Descriptions) by Laurente Shatkin, PH.D., & The

Editor’s @ JIST Publishing, Copyright 2010.

WORK EXPERIENCE:

JOB POSITION & DESCRIPTIONS:

Snelling Temporary Services

2029 Ogden Avenue

Lisle, IL

(December 2010 to February 2011)

Two short-term assignments: office & plant positions

All Staffing Services

9435 Bormet Drive, Unit 1,

Mokena, IL 60448 (8/20/09 to 11/17/09)

Homemaker (Assistant)

Assisted Client’s with the activities of daily living in home or apartment. Included are

managing money (budget), running errands, taking them shopping & to doctor’s

appointments.

Wal-Mart

12690 S. Rte. 59

Plainfield, IL 60544 (3/7/09 to 6/20/09)

Cashier

Sold merchandise to customers; answered questions pertaining to merchandise, via

telephone & in person. Placed Calls to branch stores to locate merchandise. Provided

convenience during shopping to customer through several means, including inspection &

arranging merchandise.

Project Learn II

8715 S. Kingston Ave.

Chicago, IL 60617 (6/2/97 to 11/28/00)

MIS Coordinator

Trained thirteen (13) clerks how to use nationwide software & how to use the computer;

HSFIS (Head Start Family Information System). Conducted yearly seminar; trained new

hired clerks. Downloaded/uploaded data & created statistical reports troubleshooting

computer issues. As needed: typed material for office personnel, numerous Coordinators,

and Dietary departments used Accounting, Excel, and Word software.

St. Coletta’s of Illinois

12250 S. Wolf Rd.

Palos Park, IL 60464 (6/5/95 to 5/27/97)

Residential Aide

Midnight shift and Saturday afternoons. Assisted six (6) male clients who lived in house

environment, transported via van, and attended on-going training seminars as required.

Banner Personnel Service

800 East Diehl Rd.

Naperville, IL 60563 (5/93 - 1/96)

Word Processor & Data Entry Clerk

Several assignments three were:

Tellabs – Data Entry

Tracked man-hours per projects for the entire company.

Phonak - tracked hearing aid repairs for customers from beginning to end; mailed finish

product back to customers. Surveillance Company - transcribed claim reports for field

agents. Allied Van Lines - transcribed correspondence to customers for Claim Adjusters.

Transcribed correspondence, filed, receptionist duties; account receivable: accepted

payments on individual accounts from clients, and answered the telephone.

Manpower

1930 Bishop Lane

Louisville, KY 40219 (89 - 1/91)

Secretary & Data Entry Clerk position

Three assignments at Mastercard/Visa Billing Center: Customer Service Department –

called customer’s to verify large dollar amount purchases, typed monthly billing

statements, Sales Department - typed correspondence, filed, and answered the telephone.

Manpower

908 Memorial Pkwy,

Huntsville AL (12/87 - 4/88) &

Butler Service Group

4900 University Sq., Ste. 24

Huntsville, AL (11/86 - 5/87)

Word Processor

The Boeing Company - typed changes made to aircraft by Engineering Department.

Intergraph company - typed updates made to AutoCAD software by programmers.

General Electric - typed changes made to engineering contract.

Employers Overload

1005 Emmett St.

Augusta, GA, (11/85 - 6/86)

1429 Sandbar Ferry Road

Beech Island, SC

Data Entry Clerk

Kimberly Clark Corporation - Diaper Maintenance Department in the Planner’s office:

tracked work orders from beginning to end; generated statistical reports; used Lotus 1,2,3

and WordPerfect software for manager and head of department.

Attorney’s office:

Broadway St.

Louisville, KY 40219 (92 - 94)

Secretary

Answered the telephone/messages, typed transcribed correspondence, mailing duties,

accepted payments, and added same to billing software.

FUTURE GOAL: to continue education pertaining to law and other subject(s) of interest

REFERENCES: available upon request

Contact this candidate