Customer Service Assistant
Resume:
Nancy Velardo
GROSSE POINTE WOODS, MI 48236
CELL 586-***-****
**-******@*******.***
EDUCATION
Macomb Community College, Clinton Twp., MI
Course work in Criminal Justice, Business Communications for Public Service,
Accounting and Business Enterprise
State of Michigan, Office of Financial Services, Division of Insurance 05-07-2002
System ID: #0277750
Michigan State Police fingerprint clearance 12-08-2010
NI10007285W
WORK EXPERIENCE
Homeless Protection Rapid Re-Housing Program/ THAW / Detroit, MI 01-19-2011 – 07-01-2011
INTAKE SPECIALIST
Federal Government Assistance for low-income households
Bell / Building Educated Leaders for Life / Carlton Elementary School Detroit, MI 12-14-2010
AFTER SCHOOL TUTOR
Raymond James Financial Services, St. Clair Shores, MI
RECEPTIONIST
Provided clerical and reception support including telephone, customer service and filing
Scheduled appointments
South Lake Schools, St. Clair Shores, MI
INSTRUCTIONAL CLASSROOM ASSISTANT
Designed small group learning sessions
Coordinated classroom activities
Tutored children based on individual needs
COMMUNITY SERVICE
Archdiocese of Detroit, Holy Cross Family Services, Detroit, MI
Life Coach Mentoring Outreach Classes for Youth in Detention
Bowman House for Girls, Detroit MI
Mentor and support to young girls removed from their families or guardians
Head Start Program Wayne County, Detroit, MI
Read to Children
Instructional assistant in workstations
Count the Homeless Day, Macomb County, MI - Mt. Clemens / Chesterfield Twp. Area
Searched outdoors for homeless people (wooded areas, parks, cars)
State Children’s Health Insurance Program (SCHIP) -Matrix Human Services Center / Detroit MI, Advocate
Passed out resource information to parents of uninsured children
Offered resources for parents of uninsured children and spoke with family members and guardians encouraging them
to utilize resources
Special Olympics, Warren, MI
Participated in sport activities with mentally and physically challenged children
Macomb County Juvenile Justice Center, Mt. Clemens, MI
Life coach boys in detention / Positive reinforcement
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