Customer Service High School

Casey Ann Gonzalez

** ***** ******

Brentwood, NY 11717

631-***-****

**************@*********.***

Summary

Excellent skills in customer care relations, dependable and hard

working self motivated person adequate knowledge of phone etiquette,

excellent communication skills, very articulate, ability to plan and

prioritize workloads and delegate accordingly. Detailed-oriented and

customer friendly individual who wants to grow with a company.

Paragon Food and Vending Service, Commack, NY

2007-Present

Receptionist/Customer Service Consultant

. Providing superior customer service and work quality while demonstrating

attention to detail,

Flexibility and innovation in resolving problems

. Answering phone calls and dealing with customers complaints taking the

appropriate actions to ensure machines are repaired immediately

. Extensive experience in servicing customers, both in person and by phone

. Successful in dealing with difficult customers

. Answering e-mails/faxes

. Provide secretarial backup to anyone in the company who needs help

. Opening up incoming mail to be distributed to the proper persons

. Arrange for refunds to go out to customers that lost money

. Take inventory of office supplies every week to make sure we are not

running low on supplies

. Take inventory of kitchen supplies to insure kitchen is fully stocked

Quinones Travel Agency, Homestead, Florida

1995-2007

Travel Agent

. Experienced travel agent with skills and training in Sabre Airline

reservation systems

. Professional background includes sales, front desk management and

customer care management

. Vacation cruises, hotel packages and airfare

Racanelli Construction, Hauppauge, NY

1987-1993

Blueprints/Receptionist

. Ran blueprint to be given to subcontractors

. Then promoted to a Receptionist position, greeted clients and made

appointments

for scheduled meetings

. Answer and route incoming phone calls and provide varied operational

service for employees including photocopying accepting and distributing

and filing

. Dispatched calls to supervisor of construction for service calls that

came in for complaints

Languages

Bilingual English and Spanish

Skills

Microsoft Work

Sabre

Basic Excel experience

Education

Brentwood Ross High School, High School Diploma, on job training at each

employment

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