Manager Customer Service
Resume:
Jose Manzo
**** ******* ****** ~ San Jose, CA ***16
************@*****.***
Organized and enthusiastic professional with over ten years of shipping &
receiving experience. Strong leader and mentor with over five years of
supervisory experience and known for the ability to manage staff, time, and
resources efficiently. Forklift certified with extensive background
utilizing computerized warehouse systems, shipping software, and RF units.
Education
Bachelor of Arts in Business Management, Sonoma State, Rohnert
Park, CA
Work History
Wineshipping.com Sonoma, CA 2009-
2010
Inventory Control
Oversaw the daily receipt of merchandise into inventory. Utilized RF unit
for all warehouse functions. Analyzed daily work situations to coordinate
operations and meet deadlines. Determined space requirements for storage
and distribution of inventory. Trained new employees. Monitored and kept
records of all movements and storage of finished goods. Corrected inventory
variances. Ensured efficient use of time and equipment. Provided support
to Retail and Production departments.
. Provided direction to temporary employees by delegating
responsibilities, implementing procedures, plus, train them on how to
organize and maintain an orderly warehouse.
Mission Playground Petaluma, CA
2008-2009
Warehouse Lead
Managed the daily activities of the warehouse. Handled the supervision,
training, and allocation of work to staff. Ensured customer orders were
completed before deadlines. Managed the relationship with small package
carriers. Worked with management and office staff to complete special
orders. Responsible for completing projects for Operations Manager.
Collaborated with Operations Manager to identify work-related issues and
availability of resources. Monitored the movement of inventory. Ensured all
inventory was organized and clearly identified. Corrected inventory
variances.
. With short notice, organized and shipped on schedule over $500,000
worth of merchandise to Zappos.com.
Groskopf Sonoma, CA 2006-2008
Receiving Assistant
Input receiving information into computer integrated system. Researched and
compiled data about lost or missing wines to locate in warehouse. Verified
the quantities and description of incoming and outgoing wines. Performed
cycle counts and inventory reconciliation. Ensured all inventory was
organized and clearly identified. Monitored, recorded, and updated
inventory levels. Interpreted instructions and software programs to Spanish-
speaking employees.
. Raised inventory counts to 100% on various wineries deemed difficult
and troublesome to locate in stock.
Remedy-Panamax Petaluma, CA 2005-
2006
Warehouse Clerk
Trained new/ temporary employees. Ensured all inventory was organized and
clearly identified. Performed daily cycle counts and inventory
reconciliation. Corrected inventory variances. Performed the functions of
shipping, receiving, order fulfillment, loading and unloading of trucks,
preparing pallet orders for shipment, and locating lost product. Maintained
equipment and kept a safe, clean warehouse. Picked, packed, and processed
orders before the 2:30 pm shipping deadline.
. Improved inventory accuracy to 100% by possessing excellent
mathematical and analytical traits.
Redi Shade Cotati, CA
2004-2005
Shipping & Receiving Coordinator
Supervised, trained, and assigned work to staff. Identified areas for
possible improvement. Assisted Chief Managing Partner in finding solutions
to problem areas. Developed departmental guidelines and procedures based on
company needs. Served as key interface with Production, Accounting, and
Customer Service departments. Received, processed and delivered all inbound
shipments. Prepared all outbound LTL shipments. Picked, packed and shipped
on a timely basis all customer orders.
. Responsible for establishing Shipping & Receiving and Inventory
Control department for a company that previously had none.
Translite Sonoma Sonoma, CA 2003-
2004
Shipping Supervisor
Managed the daily operations of the Shipping department. Supervised,
trained, and assigned work to staff. Coordinated with Production Manager to
complete workload. Ensured orders were completed before the 3:30 pm
deadline. Input order information into computer integrated system. Worked
with LTL carriers to negotiate best price for all inbound and outbound
shipments. Evaluated daily results against performance standards to
optimize efficiency and work flow. Maintained a safe, clean, and organized
department.
. Cleaned up, consolidated, and organized shipping department which
consequently improved shipping rate to 100% especially with regards to
Next Day Air shipments.
Athleta Petaluma, CA 2000-
2003
Distribution Team Lead
Managed the daily operations of the Distribution Area. Supervised, trained,
and assigned work to staff. Coordinated with various departments to
complete workload. Ensured all orders were completed before deadlines.
Managed relationship with small package carriers. Input order information
into computer integrated system. Evaluated daily results against
performance standards to optimize efficiency and work flow. Maintained a
safe, clean, and organized area.
. Achieved 100% shipping rate by developing strategies that led to a
clear understanding of responsibilities and expectations.
Contact this candidate