Customer Service Sales Representative

Eric Langston

**** ******** ***** **.

Arlington, TN 38002

901-***-****

Objective

To secure a challenging position that would afford me the opportunity to exercise my

graphic design skills in combination with my customer service experience, as well as an

environment in which I can continue to hone and expand my talents.

Education

University of Memphis, Memphis, TN

• Currently pursuing degrees in Graphic Design and Psychology

Work Experience

May 2006 September 2008

Hobby Lobby Frame Shop, Bartlett, TN, 901-***-****

Framer

• Took customer orders and assisted customers in deciding framing layout.

• Cut mats using Wizard mat cutting software, cut glass, and assembled frames for

customer art work.

February 2002 January 2005

Nurre Glass, Memphis, TN, 901-***-****

Glazier

• Cut glass for commercial and residential orders.

• Installed and fabricated commercial and residential door and window frames.

June 2004 November 2004

TravelMaster, Cordova, TN, 901-***-****

Graphic Designer

• Interacted with clients via phone, fax, and e mail to develop full multi screen kiosk menus

and advertisements used in hotels, restaurants, airports and tourist locales in 36 states.

• Performed monthly updates for specified advertisements and utilised MS DOS based kiosk

updater along with proprietary database software to activate, de activate and alter kiosk pages.

September 2001 December 2001

Promo Vision, Memphis, TN, 901-***-****

Graphic Designer

• Interacted with clients via phone, fax, and e mail to ensure their satisfaction with product and

design.

• Created designs using Photoshop and Illustrator based on clients needs, or used pre existing

designs to create an appropriate film template in Quark Express based on the product ordered.

February 2001 January 2002

Midtown Toys, Memphis, TN, 901-***-****

Sales Representative

• Displayed, demonstrated, and sold toys and gaming merchandise.

April 2000 October 2000

Stream International, Memphis, TN, 901-***-****

Technical Support Representative

• Provided telephone based technical support to Internet Service Provider customers.

• Tracked call volume, frequency, and length using proprietary database system.

• Updated and maintained support call entries in troubleshooting database.

• Assessed support call priority and severity and escalated calls when appropriate.

• Processed on line transactions for fee based services.

October 1998 December 1999

David Kidd Booksellers, Memphis, TN, 901-***-****

Bookseller

• Displayed and sold books, magazines, CDs, and related merchandise.

• Handled all manner of customer service, including returns, complaints, and special orders.

• Designed and arranged floor displays for multiple store departments.

• Ordered stock for multiple store departments from distributors.

Software Proficiency

Microsoft Ofiice; Adobe InDesign, Illustrator, Photoshop, Streamline, Dreamweaver,

Fireworks, Flash and Acrobat; Macromedia Freehand and Fontographer; Quark XPress;

Corel Draw and Painter; Mac and Windows OS.

Interests

Art, Computers, Literature, Motorcycles, Oil Painting

References

Available upon request

Contact this candidate