Customer Service Management

Location:

Posted:

June 30, 2011

CATHY ONEY

Liberty Township, Ohio 45044

*********@********.***

EDUCATION:

American Institute for Paralegal Studies, Inc. Cincinnati, Ohio

PARALEGAL CERTIFICATE 09/96 to 07/97

Cincinnati State Cincinnati, Ohio

GRADUATED CUM LAUDE, 06/95

ASSOCIATE DEGREE IN BUSINESS MANAGEMENT

ASSOCIATE DEGREE IN MARKETING MANAGEMENT

PROFESSIONAL EXPERIENCE:

Kohl’s 08/26/2009 to the present

Point of Sale, Home & Kids Department, and Customer Service Associate

Goodson & Company, Ltd. 05/10/99 to 02/04/11

Eleven and an half years as a Litigation Paralegal in a small high volume law firm.

• Preparation of Legal Documents-Complaints, Interrogatories, Pretrial Statements, &

Entries

• Trial preparation

• Extensive client contact

• Major office support-multi-line phone system, filing & typing

• Preparation of document summaries

• Digesting Depositions

• Documents Filing at Hamilton, Butler, and Warren Counties Courthouses.

Legal Support Services

12/01/98 to 01/01/99 & 03/99 to 05/99

Worked as a contract Paralegal for Dinsmore & Shohl

• General Filing

• Redacting Documents

• Organizing Files

Thriftway/Winn Dixie 09/69 to 11/97

Meat Department/Meat Wrapper/Deli Counter

• Extensive customer service duties

• Called upon by personnel in other stores to help solve machinery problems via telephone

• Excellent work record of dependability and reliability

• Responsible for all facets of meat handling process

• Organized highly useful coding book

References available upon request.