Customer Service Sales
Resume:
Rhonda Denise Burns
Whittier, CA 90604
562-***-**** Phone
714-***-**** Fax
************@***.***
Objective Position in a growth oriented company, which is able
to utilize my customer service, data entry and
management skills.
Experience 1996 - Present BT Office Products/Corporate
Express /Staples Inc. La Mirada, CA
Account Implementation Support Analyst
Assists in setting up new local and strategic
accounts by entering client data received by sales
team and customer service into Invision to provide
customer with a national account number.
Maintains and updates various databases by entering
customer address, contact name, pricing and billing
changes, route codes, and sales rep assignments.
Ensures that all incoming new account's set-up forms
are complete. Gathers and researches missing
information as needed to complete account set-up.
Assists sales, purchasing, contracts & bids,
customer service with account setup or any changes
that need to be made.
Runs and distributes various reports to department
management, sales team members and clients.
Address 850 Error exceptions for resolution,
identify root cause, resolve and clear on-line error
screen to ensure orders flow through for next-day
delivery.
Loads bid file that becomes a customer contract into
the Invision system. Performs ongoing contract
maintenance, including price changes, product
adds/deletes, substitutions, etc.
Performs various administrative duties for the
department. Maintains files on all customer
accounts. Working knowledge of Microsoft Excel,
Word, Outlook and the Internet
Customer Service Representative
Working in a call center environment taking customer
calls resolving and taking care of their needs in a
timely matter, data entry, process all orders
received each day and also entering customer
internet orders, reports, review backorder reports
from previous day activities. Process all credits
the same day they are requested. Support promotions
by encouraging customers to order, cross sell
products and upgrade sales. Handle all questions
and complaints from customers quickly and
courteously. Worked with ISIS/Invision, EWAY
Internet ordering system. Helped troubleshoot EWAY
customers over the phone and assisted Sales Reps in
our division. Trained to use Cisco phone system and
SalesForce.com, Kana and Egain.
1989 - 1996 HILL-ROM INC.
San Diego, CA
Customer Care Supervisor
Position with market leader, which sells and rents
therapy hospital beds, furnishings, and other
medical equipment. Perform general office duties,
which include typing, filing, answering busy phones
and data entry. Extensive use of computer-based
ordering system. Responsible for fulfilling the
needs of hospital staff and following up on orders.
Coordinate communication with sales and service team
members via telephone, alphanumeric pagers, and
voice mail system. Regions serviced include San
Diego, Van Nuys, Ventura, and Las Vegas market.
1983 - 1989 AMC Theaters
San Diego, CA
Staff Supervisor
Supervisory role responsible for training employees,
operation of theater and equipment, and cash
handling including nightly deposits.
1980 - 1989 La Mont's Authentic Bar-B-Q
San Diego, CA
Assistant Manager
In a decision making capacity, served as assistant
manager for the family owned restaurant.
Responsible for training new employees.
Education Mesa College
San Diego, CA
Studied Business Administration
Awards 2-time recipient of "Employee of the Quarter" awards
for South LA Region with HILL-ROM INC.
2002 and 2004 I was nominated for "Customer Service
Rep." of the month with Corporate Express.
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