Quality Assurance Control

**** ******* ****** **********, ** ***** 916-***-****

*************@*******.***

Mey F. Saeteurn

Objectives: To obtain a position that will allow me to utilize my skills

to enhance the productivity of the business and to improve

operations through dedication, leadership and teamwork.

Experiences: 3/2004 - 11/2010 EMH Inc. Sacramento, CA

Quality Control

Receive, screen, and route telephone calls and assist

visitors; provide detailed information concerning policies

and procedures and refer to appropriate person or

department.

Monitoring of interactions between callers and consumers to

ensure quality assurance standards and make decisions to

investigate and resolve data quality issues.

Design coaching sessions for new employees and educate them

on technical aspects, communication skills, application of

knowledge, and problem solving abilities.

Creating and assisting in development of project documents

such as questionnaires, specifications, training manuals,

survey forms, data collection protocols and project reports

and preparing materials for telephone interviewers.

Responsible for organizing and coding open-end responses

from surveys into categories, editing verbatims for proper

grammar and doing basic internet research.

1/1998 - 3/2004 EMH Inc. Sacramento, CA

Telephone Interviewer

Placing telephone calls to computer selected telephone

numbers to identify households and enlist the household's

cooperation to take part in a research survey.

Interview study participants by using computer assisted

telephone interviewing system to obtain accurate data for an

assigned project research.

Persuade respondents to cooperate, answers respondents'

questions about the company, study procedures and follows

strict guidelines for obtaining consistently unbiased raw

data.

Efficiently and accurately input data using the exception

alpha-numeric keyboarding skills.

Managed multiple priorities and maintained effective results

in a quota driven workplace.

Education: June 1997 American Legion High Sacramento, CA

School

Diploma

Graduated in general studies required by school.

Reference: References are available on request.

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