Customer Service Manager

Raissa Kamody

PROFILE

Dedicated, resourceful, and decisive individual with strengths in customer

service, budgeting/cost controls, organizational development, and staff

leadership. ( Compassionate individual who builds a positive rapport with

people of all diversities and at all levels. ( Demonstrated skill in

working independently or with a group. ( Proven ability to work under

changing fast-paced priorities. ( Handle multiple tasks concurrently. (

Exceptional communication/interpersonal and organizational skills. ( Highly

flexible and adaptable to changing situations and new challenges. (

Computer skills include a familiarity with Microsoft Word, Internet, Email,

and Agency Management (in-house software.) ( Licensed Insurance Agent in

Texas.

QUALIFICATIONS

Professionalism Reputable qualities include courtesy to the public. (

Recognized for responding to clients in a timely manner with a

friendly, pleasant disposition, and helpful attitude. ( Noted

for cooperation, fairness, and respect toward all levels of

management, co-workers, and clients. ( Trustworthy, ethical;

exercise diplomacy and discretion at all times.

Communication Skillful written and verbal presentation skills. ( Able to

convey information and ideas so others can understand. (

Ability to maintain a cooperative spirit from individuals and

groups at all age levels.

Customer Service Resourceful and conscientious in all tasks large and

small. ( Committed to providing quality service. ( Customer

contact involves maintaining a positive and professional

relationship through cooperative interaction. ( Skilled in

identifying and resolving problems which arise in day-to-day

activities, while maintaining a balanced perspective in

servicing clients. ( Demonstrated ability to make quick and

accurate decisions. ( Highly effective in dealing with

clientele to build and maintain long-term relationships.

Flexibility Learn quickly and willing to try new things. ( Able to carry

multiple projects from inception to completion and meet

demanding deadlines. ( Focused individual who enjoys

challenges and making "seemingly impossible situations work."

Organization Adept in handling complicated issues, remaining focused

despite interruptions and distractions. ( Well organized and

detail-conscious; able to access needs, set priorities, and

implement plans in accordance with goals and objectives. (

Known for completing forms and reports in an efficient and

timely manner and submitting necessary paperwork to all

departments involved.

EDUCATION

NEW KENSINGTON BUSINESS SCHOOL

Associates in Business Management

EMPLOYMENT HISTORY

SCHERREN INSURANCE GROUP, INC., Ford City Pennsylvania 1989 - 2010

Manager / Agent

s Promoted through a series of increasingly responsible positions including

Customer Service Representative, Agent, Producer, and ultimately Manager.

s Called on policy holders to explain the terms and conditions of the

policies, calculate premiums, and customize their program to cover a

variety of risks.

s Realized steady business growth by leveraging customer loyalty to

recognize up-sell opportunities for existing customers and making sound

financial decisions to attract quality new business.

s Maintained full P&L, risk management, payroll, and advertising

responsibilities.

s Provided leadership while inspiring customer-centric policies and service

as top priority.

s Hired, trained and motivated staff to ensure compliance with established

procedures.

s Earned Agency of the Year recognition twice during tenure.

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