Customer Service Manager

LAYA GHAFARIAN

Tustin, CA ***** ( 760-***-**** ? ********@*****.***

PROFESSIONAL SUMMARY

. More than 16 years of experience in accounting functions including

accounts payable/receivable, payroll processing, bank reconciliations,

ledgers, balance sheets, Workers' Compensation, equalization tax, etc.;

specialized experience in Medical Billing

. Computer proficient with MS Windows and Office applications, QuickBooks,

data entry

. Strong clerical and administrative skills including records maintenance,

scheduling and management support

. Excellent customer service and communication skills in English and Farsi

(Persian)

EXPERIENCE

4/10 to 3/11 Assistant Manager/Bank Teller, Saman Bank, Tehran,

Iran

. Opened 15 - 25 new savings accounts daily and updated daily reports.

. Increased business by 30% through networking and building new client

relationships.

4/06 to 1/10 Bookkeeper/Medicare Biller, Southern Calif.

Reference Lab., Tustin, CA

. Posted 50,000 EOBs per month into accounting database; prepared patients'

missing information and posted in the computer for billing to Medicare or

patients.

. Billed Medicare online for aging transactions to maintain low levels of

delinquency.

. Processed incoming checks ($180K - $185K/mo.), made bank deposits and

reconciliation.

. Posted 30 daily patient payments and billed patients for the remaining

balance.

2003 to 2006 Accounting/Admin. Asst., Autotech Collision Center,

San Jose, CA

. Increased integrity of data in the system by invoice verification,

accurate data input, report verification, and processing 10 - 15

daily warrant registers; ran inquiry reports.

. Balanced ledgers and journals, researched discrepancies, and corrected

entries.

1996 to 1999 Accounting/Admin. Asst., Southwest Engineering,

Malibu, CA

. Supervised accounts payable and receivable (25 - 30 daily transactions),

payroll for approximately 40 employees, Worker's Compensation, balance

sheets, bank reconciliation, and seasonal tax forms.

. Organized and maintained office, files, and financial record-keeping.

. Used various software including MS Windows XP, MS Office, MS

Publisher, and QuickBooks.

1993 to 1996 Administrative Secretary, Alpha Star Corporation,

Long Beach, CA

. Performed full charge processing of all accounts payable and receivable

(10 - 15 daily transactions), petty cash, balance sheets, bank

reconciliation, deposit transaction, employee timesheets, payroll for

approximately 10 employees, Worker's Compensation, and equalization tax.

. Processed contracts and other documents, organized and maintained filing

and financial recordkeeping, and purchased office supplies.

. Maintained appointment schedule, set up meetings, and coordinated

meetings.

Additional experience as Account Manager and Staff Accountant for firms in

Tehran, Iran.

EDUCATION

Master of Business Administration, Alliant International University

Bachelor of Accounting, Farah Palavi University, Tehran, Iran

Certified California Real Estate Agent

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