Assistant Customer Service

JACQUELINE SAMPSON

Los Angeles, CA ***** 310-***-****

**********@*****.***

CAREER PROFILE

. Maintained a consistently high level of performance, executing a full

range of administrative functions, in the management of senior

executive offices in public and private corporations, non-profit

organizations and government agencies.

. Worked closely with executives and staff at all corporate levels,

boards of directors, government officials, donors, clients and

volunteers.

. Facilitated the accurate transmission of information as public

relations liaison with community representatives and the press.

Handled confidential materials.

. Researched, wrote and edited material for a variety of publications.

QUALIFICATIONS

. A proactive work ethic, resourceful problem-solver and superior phone

and customer service skills

. A sense of professionalism, commitment and dedication in all aspects

of work.

. Meticulous organizational skills and the ability to multi-task in fast-

paced environments, completing projects within time and budget

constraints.

. Point person for staff, clients, and vendors to ensure accurate

transmission of information and timely responses and ability to work

with several executives simultaneously.

. Knowledge of procedures in various departments, including Executive,

Operations, Marketing, Development, Grants and Finance.

. Expertise with routine and complex administrative tasks, including but

not limited to arranging meetings and travel, preparing expense

reports, maintaining databases, and managing projects.

. Exemplary communication skills, both in writing and personal

interactions.

. Internet savvy and proficient with MS Office programs and Raiser's

Edge.

PROFESSIONAL EXPERIENCE

Executive Assistant

Temporary Agencies, Los Angeles, California (February 2010 - Present)

Executive Assistant to the COO

Jewish Vocational Service, Los Angeles, California (October 2007 - January

2010)

Non-Profit, Non-Sectarian Social Service Agency Reason for Leaving:

Retrenchment

Coordinated COO's appointments, handled busy phones and transmission of

complex and confidential information, answered emails.

Composed and revised correspondence, reports and marketing materials.

Served as liaison on a daily basis with agency managers and staff, Board

members and community leaders.

Handled special assignments and projects, such as reports to the Board,

foundations and government agencies.

Office Administrator

Coldwell Banker, Beverly Hills, California (May 2006 - August 2007)

Real Estate Mortgage and Brokerage Company Reason for leaving: New

Management

Supervised office staff; supported 120 realtors; served as liaison with

corporate divisions.

Assisted Branch Manager with various assignments; maintained personnel and

confidential files.

Processed branch Accounts Payable and manager's expense reports.

Maintained branch website.

Administrative Specialist/Consultant

Professional Temporary Assignments for Executives, Los Angeles, CA (August

2002 - May 2006)

(including Festival Management, Film Production and Promotion; Vidyah,

Inc., Software Company;

New Vision Imaging Systems, Graphics/Printing Company; and Linda

Loudermilk, Fashion Design)

. Scheduled meetings, made travel arrangements and handled personal

finances for Presidents.

. Created proposal formats and assisted with accounts receivable.

. Developed office procedures and worked on business development

strategies.

Executive/Personal Assistant to the CEO

Women in Technology International (WITI), Encino, California (May 2001 -

July 2002)

National Professional Association Reason for Leaving: Office Closed

. Handled personal and confidential matters.

. Served as a liaison between WITI and corporate sponsors and

executives.

. Managed administrative functions, wrote an event email newsletter and

edited various promotional pieces.

Executive Assistant to the Global Managing Partner (GMP), Communications

and Media

iXL, Inc., Los Angeles, California (February 1999 - February 2001)

International Internet Consulting Corporation Reason for Leaving:

Company closed in dot.com bust

Served as liaison between the GMP and corporate executives, division

personnel and clients.

Performed daily administrative functions, including answering mail and

messages, screening calls, maintaining executive's calendar, scheduling

appointments, arranging meetings, writing correspondence and updating

database.

Made domestic and international travel arrangements and prepared weekly

expense reports.

ADDITIONAL EXPERIENCE

Assistant to the President, Delmar Media.Net, Los Angeles, CA, Media

Consultants + Assistant to a City Councilman, Pittsburgh, PA, Government: +

Assistant to the Executive Director, Tree of Life Congregation, Pittsburgh,

PA, Non-Profit Agency + Special Sections Editor, The Jewish Chronicle,

Pittsburgh, PA, Weekly Newspaper

EDUCATION

Master of Arts in Communications Bachelor of Arts in English-

Speech

University of Pittsburgh University of California

at Los Angeles

ORGANIZATIONS

Toastmasters, Beverly Hills Chapter ~ Mentor Director, Vice President of

Membership, Secretary

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