Customer Service Manager
Resume:
TIMOTHY “RANDY” MURPHY
Vinton, Virginia 24179
**********@***.***
CAREER OBJECTIVE
Versatile, organized professional seeking an opportunity to apply proven skill sets in OPERATIONS,
ADMINISTRATION, CUSTOMER SERVICE and SALES in an effort to add to and continue company
success. I place a high value on encouraging employee accountability and empowerment.
SKILLS AND STRENGTHS
Excellent Supervisory/Leadership Coaching Skills
Effective Client Relations & Sales Support
Customer-Focused Problem Solving
Start-up & Compliance
PROFESSIONAL EXPERIENCE
2004 – Present CHEMSOLV, INC.
Logistics Manager (2004-2006)
Plant Manager (2006-2011)
In the position as Logistics Manager I was responsible for scheduling, on average, 35 bulk product deliveries a
week. My responsibilities also included maintaining driver qualification files, state and federal fleet
maintenance records as well as the required random drug testing program. I reviewed driver logs and approved
time sheets. I conducted performance reviews and recommended salary increases. I was responsible for the
purchasing of all related equipment and supplies used by the drivers.
In moving up into the Plant Manager’s position I have taken on the responsibility of overseeing Logistics,
Maintenance, Warehouse and Production. I have the responsibility of purchasing all equipment and supplies
used in production and in shipping and receiving, as well as approving purchases for Maintenance and
Logistics. I conduct new hire interviews and am heavily involved in employee safety and compliance. I
interact on a daily basis with members of senior management in an effort to strengthen communication between
cross over departments. I work closely with customer service as a resource for customer product questions and
concerns.
2000 – 2004 E & M AUTO PAINT AND SUPPLY CORP.
Outside Sales Associate – Reconditioning Division
I was given the responsibility of selling automotive reconditioning chemicals to businesses and industrial
establishments as well as individuals. I traveled throughout the assigned territory to call on regular and
prospective customers. I held workshops and setup displays and demonstrated products. As part of my
responsibilities I presented quotes and established new customer credit terms. I prepared reports of my business
transactions and maintained an expense account. To expedite customer product delivery I secured a local
warehouse and maintained the product inventory.
Timothy R. Murphy, Page 2
1988 – 2000 SMITHKLINE BEECHAM CLINICAL LABORATORIES
(now QUEST DIAGNOSTICS, INC.)
Site Supervisor (Roanoke, VA) (1994 – 2000)
Client Information Services – CIS Analyst (Atlanta, GA) (1993 – 1994)
Distribution Supervisor (Roanoke, VA) (1988 – 1993)
I was selected to serve as Site Supervisor with expanded leadership and administrative duties overseeing the
departments of Distribution, Client Response, Phlebotomy and Specimen Processing for Southwest Virginia. I
Supervised 16 employees and administered $400,000 annual budget. I directed the company fleet maintenance
and administration programs. I worked to maintain strong interaction with Sales, providing CIS system
demonstrations and continued to address client concerns.
As CIS Analyst, I relocated to Atlanta, Georgia, to work out of the main laboratory. We installed CIS hardware
and software at client sites and trained employees in its use. We supported clients by analyzing and resolving
technical issues. We also installed laboratory test ordering computer systems in client facilities and trained
physicians and office staff on its use.
As Distribution Supervisor, I was responsible for selecting, training, evaluating, scheduling and supervising
Distribution staff within the Southwest Virginia area to ensure reliable and cost effective delivery of client
services for physicians and hospitals. Ensured safety and compliance protocols were followed. I was
responsible for investigating client concerns and finding resolutions to ensure client satisfaction. Supervised 7
employees and administered $300,000 annual budget.
EDUCATION & CONTINUED PROFESSIONAL DEVELOPMENT
Strayer College (A.A. – Advanced Data Processing); Arlington, Va.
Leadership Training Supervision; Managing People; Mastership Change; Leadership 2000; ACER –
Extraordinary Customer Service
Dale Carnegie – Effective Communications and Human Relations
CONTINUING EDUCATION
Liberty University – 72 out of 120 credits toward a Bachelor’s Degree
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