Customer Service Data Entry

**** ****** ***, ***** ********, Georgia *****•404-***-****•***********@*********.***

Andrea Snyder

Areas of Expertise

Customer and client satisfaction, complaint and problem resolution, strong follow-up, ACD high call volume

environment, data entry (50 WPM, 11,564 KPH), MS Office, Word and Excel, Internet, records management,

medical terminology, payment research and consumer account disputes.

E xperience

2004-2010

Lexis Nexis-Workplace Solutions Duluth, GA

State Criminal Records Specialist

Entrusted to implement procedural information and guidelines for a newly opened department.

Reduced costs of printing company checks by initiating and managing escrow accounts.

Established a good rapport with statewide courts and governmental agencies, which contributed to

prompt retrieval of requested legal documents and case information.

2003-2004

Infistar Corporation Norcross, GA

Operations Analyst II

Delivered top-notch quality service, while accepting 20-30 calls each day.

Recognized for timely resolution of consumer account disputes and lost or misapplied payments.

Increased improvement of call flow by efficiently notating each account.

2001-2003

Crawford and Company - Xpresslink Atlanta, GA

Insurance Claims Representative (Worker’s Compensation, Auto, Property and

General Liability)

Exceeded production goals by taking 60-80 calls each day and efficiently entering claims.

Appointed to train a staff of (8) associates on claims intake procedures.

1996-2002

Sertec Corporation Marietta, GA

Customer Service Representative/Auditor

Rendered exceptional customer service while answering 80-100 calls a day.

Contributed to repeat business through effective handling of complaints and escalated situations.

Promoted to the Audit team as a result of proven service and problem solving skills.

Exceeded audits per hour goals, provided back up support to training department.

Education

2011-2013

Devry University Decatur, GA

Health Information Technology

GPA: 3.3

V ol u n tee r E x pe r ie nce

5/26/2011-present Georgia L ions L ighthouse Foundation – Chamblee, Georgia

Client Service Representative/Electronic Medical Records Scanning

Assistant

Answer busy telephone, handle inqui ries of patients, provide referrals, send

applications to new patients, input completed applications and demographics

i nto computer system, responsible for scanning electronic medical records.

8/2010 -1/2011 P revent Child Abuse Georgia – Atlanta, Georgia

Fi rst Steps Service P rovider – Data entry, case management of 10-20

families, heavy telephone contact and strong follow-up, documented notes of

each call, sent referrals, maintained confidential files and attended monthly in-

service meetings.

7/2010 - present Decatur Cooperative Ministries – Decatur, Georgia

Food Volunteer – p repare and deliver nut ri tious meals to groups of 30 or

more people (families of mothers and children).

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