Manager Customer Service

JAIME VILLA

*** ********* *** ? Montebello, CA **640 ? (C)

323-***-**** ? *********@*****.***

( INVENTORY CONTROL (

Accomplished and results driven professional recognized for

professionalism, commitment to excellence, and demonstrated ability to

communicate and working with senior management, associates, and customers.

Has an excellent interpersonal skill, able to communicate and collaborate

effectively with co-workers at all levels. Self-motivated and can work

independently or in a team. Well versed in written and verbal skills from

both business operations and client base perspectives.

Areas of key strengths include:

. Excellent Strategist - Provide advance solutions that boost productivity

and efficiency across the organization. Quickly identify problem areas

and implement effective solutions to meet goals.

. Exceptional organizational skills - Consistently recognized by colleagues

for exceptional talents in needs analysis and problem resolution in fast-

paced environments.

. Strong sense of responsibility - Solid professional standards; excellent

track record of dependability. Maintain focus on achieving results while

implementing business solutions to meet a diversity of needs.

. Insightful and articulate - Excellent interpersonal/communication skills.

Interacted with all levels from executives and administration personnel

to customers and staff, covering all ends of the spectrum.

. Technical Expertise - Knowledgeable of computer programs to include MS

Word/Excel/Outlook, QuickBooks and Microsoft Vista.

AREAS OF EXPERTISE

Logistics Management Inventory Control Routing Shipments

Customer Service Problem Solving Team Leadership

Merchandise Reports Vendor Compliance Bilingual / Spanish

Warehouse Maintenance EDI / True Commerce / AIMS Production

CAREER PATH

Inventory Manager:

Sledge USA ( Los Angeles, CA

January 2008- March 2011

. Manage high level woman knits, Care labels, crystal stones, supplies.

Tracking fabric and trim inventory.

. Manage the purchase order process. Ordering fabric and trim.

. Key point of contact with vendors-agents regarding purchase orders.

. Work with the Analyst and Merchandising to ensure appropriate

inventory levels are available for ad merchandise.

. Track and provide in-stock reporting for core items, Review department

sales trends. Work with Planners and Analysts to ensure in-stock and

flow of merchandise. Support inventory management teams with cycle

reporting needs.

Warehouse Manager:

Agraria ( Los Angeles, CA

July 2006-

October 2007

. Effectively increased productivity overseeing general warehouse

operations and 10 stock personnel team

. Supervised and coordinated shipping by receiving pick list from customer

service department and directs internal or external warehouse to prepare

to ship high-end quality Home Fragrance Candles

. Directly managed the company's EDI process with major retailers as it

relates to receiving purchase orders and sending invoices & ASN

electronically using True Commerce Software, Creating Bill of Lading

. Ensured all vendor compliance regulations are adhered to Spearheaded and

assisted the with preparation of purchase orders and ensures ordered

items are properly received.

Assistant Warehouse Manager:

Neema Clothing Ltd. ( Whittier, CA

August 2000-May

2006

. Directed multi-stock operations, proactively supervising and training 11

warehouse personnel

. Consistently met all customer needs expediting merchandise shipping via

UPS and Federal Express Manifest services

. Administered production scheduling and control, inventory and warehouse

stock control using WMS software

Ensured customer queries were afforded highest attention at all times

Warehouse Manager:

Ermengildo Zegna ( Beverly Hills, CA

February 1992-July 2000

. Oversaw multi-shipping and receiving of top quality men's suits, coats,

sportswear, shoes, and accessories

. Upgraded maintenance of store facilities; negotiated purchasing costs and

maintained inventory control

Planned, organized and managed warehouse transportation and multi-

store transfers.

Education

and Training

East Los Angeles College ( Monterey Park, CA

1992

Long Beach Trade College ( Long Beach, California

2010

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