Customer Service Sales
Resume:
Erica Hardesty
Charlotte, North Carolina 28262
704-***-**** (C)
***********@*****.***
Profile Summary:
A well rounded individual with strong people skills; Effective
communication skills and the ability to interact with diverse backgrounds;
Efficiently handle multiple tasks; Extremely outgoing, hard worker and team
player; Proven sales experience; Proficient with Microsoft Office; Internet
Research, Email, Typing, 10-Key by touch.
Education:
Occupational Skills Training Course (GISP) Charlotte, NC
Certificate: Banking and Customer Service Sept/2008-Nov/2008
North Carolina A & T University Greensboro, NC
Business Management Coursework Jan/2005-May/2007
Relevant Experience:
Customer Service and Sales
Provided excellent customer service to all customers
Received cash, credit card, and debit card payment from customers for goods
and services, and recorded amounts received
Issue credit memorandums to customers for returned merchandise
Effective persuasion skills (up selling and cross-selling)
Employment:
Connextions Concord, NC
Pharmacy Help Desk July/2009 to Feb/2011
Assist with researching pharmacy and claim issues
Handle inquires regarding coverage and eligibility
Discuss drug coverage issues with pharmacy and doctors
Nothing But Taxes Charlotte, NC
Tax Preparer Nov/2008 to April/2009
Consultant with clients about their taxes
Organize and File documents
Provide excellent customer service
Answer question regarding refunds
AllStars Charlotte, NC
Waitress Aug/2008 to Oct/2008
Customer Service; served food and beverages to patrons
Computed bill and accepts payment
TJ Maxx Charlotte, NC
Cashier/Sales Associate May/2004 to Feb/2006
Greeted customers and assisted with returns and store credits
Enhanced customer experience by using up selling and suggestive
selling techniques
Responsible for balancing cash drawer accurately
Managed fitting room area to make sure store merchandise put
back on sales floor correctly
Contact this candidate