Manager Customer Service
Resume:
MICHAEL W. COATSOLONIA
Valparaiso, IN 46383
***********@*******.***
PROFESSIONAL OBJECTIVE
To secure a management position of responsibility and challenge that will utilize
my experience, educational background, and leadership abilities.
EDUCATION
Purdue University, School of Technology; West Lafayette, Indiana
Bachelor of Science in Supervision Technology, May 1987
GPA: 4.82/6.0, Major 5.4/6.0
University of Virginia, Darden Business School; Charlottesville, Virginia
Leading Organizational Change Program, February 1999
University of Pennsylvania, Wharton Business School; Philadelphia, Pa.
Leadership 2000 Program, May 2000
WORK EXPERIENCE
SEVERSTAL MISS./SEVERCORR LLC
Columbus, Mississippi; March 2007-Currently
Serve as Galvanizing Manager on the start up and operaton of new Galvanize
Line. Currently building the second.
• Responsible for all aspects of Galvanize Operation
• Hired and trained all employees
• Was prime on the second coil produced; Ran at capacity on first day.
MITTAL STEEL CORPORATION
Burns Harbor Plant- Chesterton, Indiana; April 2005-February 2007
•Served as Operations Manager, Galvanizing/Annealing
•Set every production, quality, yield record for the Burns Harbor Line while
managing.
•Responsible for all aspect of operations of the Hot Dip Coating and
Annealing Operations. Managed costs, quality, yield, safety,
environmental, labor, production, and maintenance of the three
departments.
•Responsible for the practices that led to all the Exposed GA Automotive
business for Bethlehem Steel, and later ISG/Mitttal. Developed Mittal’s
Exposed GI practices.
INTERNATIONAL STEEL GROUP
Burns Harbor Plant- Chesterton, Indiana; June 2003-April 2005
•Served as Operations Manager, Galvanizing/Annealing
BETHLEHEM STEEL CORPORATION
Burns Harbor Plant- Chesterton, Indiana; May 1997-May 2003
•Served as Assistant Superintendent of the Cold Sheet Mill Sept. 99’-Sept. 01’
•Served as General Foreman of the Hot Dip Galvanize Line Sept. 98’-Sept. 99’,
Sept. 01’-May 03’
•Served as Senior Foreman of the Hot Dip Galvanize Line May 97-Aug 98’
Sparrows Point Plant- Sparrows Point, Maryland; July 1989-May 1997
•Served as Senior Foreman of the New Galvanize/Galvalume Line July 93’-May
97’
•Served as a Turn Foreman of the New Galvanize/Galvalume Line
•Worked on the project since Dec. 1991; throughout construction, manning, training,
commissioning, and start-up in Dec. 1992.
•Served as a Turn Foreman in the Coating Lines Department. (Galvalume and
Galvanize Products)
•Served as a Turn Foreman in the Skin Pass and Slitter Department.
•Served as Cold Sheet Mill Coordinator for the Maintenance Plus Program, which
dealt in consulting with the Maintenance Department on their problems with
efficiency and planning.
Philadelphia Sales Office- Blue Bell, Pennsylvania; November 1987-July 1989
•Served as a Customer Service Representative specializing in the plate and
structural products.
•Coordinated initial and ongoing relations with a challenging customer portfolio, included order
solicitation and entry, claims, expediting material, transportation coordination, pricing, and
other customer concerns.
GENERAL MOTORS CORPORATION
BOC Group- Willow Springs, Illinois; Summer Intern 1986
•Served as a Production Supervisor on various assembly lines that performed
welding operations.
•Supervised an average of 35 hourly workers.
•Was responsible for assigning jobs, training, discipline, production rates
and quality.
ACTIVITIES AND HONORS
2000 President’s Award Recipient
•Received as member of Nissan Customer Improvement Team
1999 Gold Award Recipient
•Most prestigious award given within Bethlehem Steel Corporation to highest
performing employees
Sigma Chi Fraternity
•Co-Chairman Terry Fox Memorial Run 1984; largest moneymaker for the
American Cancer Society in Indiana.
Purdue University Distinguished Student
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