Customer Service Sales

Jeanne Wade

**** ******* *** 775-***-****

Reno NV 89506 **********@***.***

Experienced Clerical Worker

Proven history of dedication to a company and willingness to work my way up. 13 years of office

experience with strong customer service skills, the ability to expedite orders and to resolve customer,

sales team, and vendor issues. Detail oriented and able to bring practical solutions to ensure an efficient

and smoothly run office for the benefit of both the customer and company.

Highlights

Exceptional phone and in-person communication skills

Builds strong and lasting customer relationships

Experienced in the use of Microsoft Windows programs, Lotus Notes, and Spreadsheets

Maintains a positive attitude and contributes to team environment

Perfect Attendance Award, 2008

Professional Experience

Lawson Products, Reno NV 04/1996-04/2009

An International seller and distributor of systems and products to the industrial, commercial and

institutional maintenance marketplace, specializing in fastening systems, cutting tools, hydraulics, and

automotive products.

Senior Clerk

• Expedite orders for customers: follow up with suppliers to check the status of orders and shipping

dates, work with suppliers on shipping method

• Build strong relationships with suppliers and customers, ensuring continuing business

• Research product and vendors to find best pricing and quality

• Enter customer orders accurately and in a timely manner to ensure no delay on deadlines

• Keep sales team up to date on order status so they could provide accurate delivery dates to

customers

• Check purchase orders for accuracy of quantity, part number and product to ensure correct orders,

input amounts into inventory management system

• Provide excellent customer service: respond to questions regarding orders, change shipping

methods as needed, and obtain certification on product

• Research shipping methods, updating standard of shipment to most cost-effective means

• General office duties: answering high volume phone lines, alpha-numeric filing, and monthly

reporting

• Accounts payable and receivable, accuracy check and approve accounts to be paid by corporate,

correctly apply payments received

Volunteer Experience

Salvation Army Winter season

Application for toy programs, provide food vouchers and resource info, distribution of Toys for Tots

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