Customer Service Manager

Professional Summary

Detail-oriented Accounting professional with over 10 years experience

handling accounts, financial statement, billing, collections,

scheduling, analyzing reports and being a positive resource for co-

workers and customers.

Areas of Expertise

Data Entry (over 15,000 keystrokes/hr) Excellent communication

skills

Typing over 70wpm Ability to work

independently

10-Key Reliable

Excel spreadsheets Organized

Word for Correspondence

Work Experience

Accounts Payable Inventory Specialist

11/2008 - 05/2011

Regis Corporation, Edina

. Process invoices for shipments into salons or warehouse

. Resolve cost & quantity variances on vendor shipments

. Review & Reconcile UK, US and Canada account statements

. Maintain weekly reports of open receipts

. Maintain payment process for salons without receiving system

. Communicate issues to department manager, UK Coventry office or other

departments as needed

. Work with warehouses to resolve receiving issues

. Use Access & Excel to compile spreadsheets for maintaining large

accounts

. Maintain good working relationships with all customers internal &

external

Accounting Specialist (temporary)

04/2007 - 11/2008

International Paper, White Bear Lake

. Process daily invoicing, credits & warehouse billing for off-site

locations

. Prepare daily reports and daily tracking information for production

activities

. Investigate accounts receivable claims for off-site location,

including mis-shipments, inaccurate amounts, prices & quantities

. Month-end supporting documents for corporate office in Washington

. Communicate with customers, customer service, sales, credit & quality

departments to resolve issues.

. Prepare bi-weekly account spending reports for management

. Investigate & analyze spending accounts as needed

. Back-up for receptionist

Administrator / Office Manager

08/2004 - 04/2007

Odyssey Commercial Interiors, Burnsville

. Create invoices to bill for service-oriented business

. Accounts Payable: Generate payments to all vendors & reconcile

statements

. Treasury : Reconcile bank statements, ensure finances to maintain

business, Bank Deposits

. Accounts Receivable: Reconcile payments made & Aging Statements for

all customers

. Collection calls to customers to outstanding balances

. Human Resources: Reconcile time cards, maintain certifications for

drivers, enrollment and maintenance of insurance benefits

. Use interpersonal & problem solving skills to resolve issues with

internal & external customers.

Education

2 year degree from Anoka Ramsey Community College specializing in

Accounting

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Jennifer Satter

2520 Northdale Blvd. NW

Coon Rapids, MN 55433

Cell: 763-***-****

Phone: 763-***-****

Email: *********@*******.***

Cell: 763-***-****

Phone: 763-***-****

Email: *********@*****.***

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