Customer Service Administrative Assistant

Leisha Sowa

P.O. Box ****

Bowie, MD *****

Phone: 703-***-****

HIGHLIGHTS QUALIFICATIONS AND EXPERIENCE:

Over 15 years professional experience with the public and private sectors.

Hardworking and dedicated and honorable.

Personable, dependable punctual and efficient and a supportive team player.

Persuasive in communicating creatively with a number of customers.

Experience working in variety of environments.

Skills for Administrative Assistant and Office Automation Environment.

Type over 60WPM with minimal errors, some dictation, answer phones.

Coordinating and organizing calendars schedules, meetings, conferences.

Schedule and setup audio visual equipment for meetings and classes.

Resolve wide range of customer problems, applying diplomacy and assertiveness.

Airline and in-flight management decisions. Organized the logistics of speaking

engagements for catering needs, seating literature, and reservations for hotel/auto.

Objective/Seeking: Professional Administrative Assistant positions Office Automation

with the Federal Government (reinstate eligible) SF50 on file, private sector and or

a military contract: Administrative Assistant Office Manager, Customer Service,

Data Entry, Clerical/Secretarial/Receptionist Office Automation, IT Assistant:

EMPLOYMENT HISTORY

TEMPORARY ASSIGNMENTS/CONTRACTS

Government/Private Sector/Military Contracts

Administration Duties as assigned: Receptionist, Desk, Data File Clerk

Concierge/Secretarial/Clerical/Check Clearance Level for appropriate badge

2009-2011 Abbtech Staffing, Sterling VA / Maryland (administration)

2008-2011 AppleOne Reston, VA (on-call)

2008-2011 Friends and Company (on-call)

2008-2011 Kelly Services Herndon, VA (on-call)

2007-2011 Adecco Sterling VA / Maryland (administration)

2007-2010 Advantage, Herndon, VA Permanent Placement Agencies District of

Columbia (Administration, Customer Service)

2007-2010 LTS (Loudoun Temp) Service Sterling, VA (Receptionist)

2007-2010 NVT (Northern VA Temp, Falls Church, VA (Receptionist)

2006-2010 Affinity Staffing Chantilly, VA (administration, on-call)

1996-2011 Office Team Tyson’s Corner Herndon Dulles/Washington, DC

Affiliates Legal Washington, Administration (OA)

Administration and on-call concierge)

AVIATION FIELD

Secretarial/Clerical/Check clearance levels for appropriate badges

Take flight orders, for needed fuel and or other maintenance requests from crew members

and passengers. Able to maintain extensive financial reports for individual and corporate

clients.

2006-2010 Evergreen Aviation Eagle – Dulles Airport

Cleaning Aircraft Interior only (part-time)

2007-2007 Sharp Details – Dulles Airport

AirTech – Detail Aircraft Exterior/Interior

2006-2007 Swissport Operations: Dulles Airport Account Clerk

Input Fuel Data Customer Service, file and other administrative duties

2005-2005 Signature Flight Support CSR Training Dulles Airport

Customer Service Representative Dispatch Flight Crew orders

2005-2005 CSR Piedmont Hawthorne: Training Dispatch Flight Crew orders

Arinc/Unicom – Leesburg Airport

2003-2005 DTS/Washington Flyer Taxi Dispatch/Call Operator Dulles Airport

(Reservations)

SEASONAL/HOLIDAY EXPERIENCE (Retail/Field/Communications)

2005-2006 Godiva Chocolate Fair Oaks Malls, Fairfax, VA (Seasonal)

2005-2006 Loudoun Square Storage/Ashburn Relief Mgr (two days)

2005-2006 Williams-Sonoma – Reston Town Center Seasonal/Associate Cashier

1996-1998 Oasis Vineyard, Hume (Seasonal server)

1995-1995 Skyline Ranch Resort Ranch-hand/Wrangler (Seasonal)

Customer Service Ranch-hand Wrangler, clean barn and schedule trail rides

1995-1995 Marriott Ranches, Hume, VA (Seasonal)

CSR individual or group, clean groom, horses/tack, schedule trail rides.

1995-1995 H&R Block, Leesburg, VA (Seasonal) Customer Service Receptionist

1995-1995 Finishing Touch Salon, Fairfax, VA Receptionist CSR training

1995-1995 CTI Maintenance, Inc Leesburg, VA CSR training commercial/residential

1995-1995 Lite Cellular Inc. Front Royal training CSR Sales/Inventory

1995-1995 Castiglias Restaurant Front Royal Customer Service Cashier/Server

FEDERAL GOVERNMENT POSITIONS/LONG-TERM ASSIGNMENTS

1993-1996 Keyboard Communications Loral/Lockheed Martin Federal Systems

Manassas, VA Audio Visual Office Supply clerk Office Manager

Administrative work (eligible for rehire) (contract ended)

1991-1993 IBM Temp Solutions Tysons Corner/ Manassas, VA Administration

Supply Management

1978-1989 U.S. Geological Survey Department of the Interior (SF50) Reston, VA

(Reinstatement Eligibility) Stenographer, Secretary, Computer

Assistant Specialist administrative/clerical, Schedules, installation of

hardware/software for Technology Center and field locations.

VOLUNTEER WORK

1995-1996 Hospice/Caretaker volunteer housekeeping and Landscape volunteer

1995-1995 MaryStone Administrative/clerical, ranch-hand, tend to owners horses,

groom, clean barn, tack, and some housekeeping/Landscape

1989-1990 Stable Management Front Royal, VA Volunteer work

Equine health Care, Consultant owner as needed.

EDUCATION EXPERIENCE

June 1978 Graduated Loudoun Valley HS Purcellville, VA

1980/1984 NVCC Loudoun Campus Sterling, VA Tech classes

NVCC Loudoun Campus Manassas Software/Hardware

On/offsite computer classes/seminars, Reston, VA

On/offsite Administration seminars, Reston, Mclean, VA

Washington, DC Convention Center

Stress Management Reston/Arlington/Washington

1988/1984 Professional Personnel Computer Training/Maintenance

Arlington County/Fairfax County, Mclean, VA

1988/1988 National School for Secretaries Nat’l Bldg Washington DC

1995/1996 Skills in Bartending, server/hostess

1980-2011 Self-fitness training

STATE/FEDERAL JOBSEARCH

2008-2011 Abbtech Staffing Agency

2009-2011 Adecco Temporary Agency

2010-2011 VA/MD/DC Employment Agencies

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