Customer Service Medical Billing

**** ******** ***. *** ** BROOKLYN, NY ***** CELL: 347-***-**** ********@*****.***

QUISY TROTMAN

OBJECTIVE

To obtain employment with a strong and growth oriented company.

EDUCATION

Aug 2005-June 2009 Brooklyn College Brooklyn, NY

B.A. in FinancialEconomics

May 20l0-Present Anthem Institute New York, NY

Medical Billing Program

SKILLS

Acquiring Certificate in Medical Billing & Coding

• Understanding of HIPAA Guidelines to meet standards with regard to how one

handles privacy of documentation.

• Ability to use Medical Office software to update and record patient personal information

medical history, and schedule appointments (EMR)

• Detail-oriented in filling out claims 1500 form, including various insurance(Medicare, Medicaid,

Tricare, Champ VA) and assigning correct CPT codes with corresponding diagnostic pointer.

• In depth knowledge of the derivation of medical terminology( word roots, prefixes, suffixes)

• Use ICD-9, CPT, and HCPCS to accurately code specific diagnostics and procedures that physicians may have done on

a patient.

Concentration in financial Economics:

• Used mathematical methods to represent economic theories & analyze problem s in economics.

• Learned how Banking and Monetary Policy explores money as a medium of exchange and how banks create money

when they lend.

• Understanding the acquisition and allocation of corporate funds or resources in order to maximize shareholder wealth

• Access SPSS Program to forecast outcomes in financial research.

• Reviewed systematic approaches to determine the optimum use of scarce resources, involving two or more alternatives

in attaining a specific objective under given constraints and assumptions.

• Attained the knowledge of recording, reporting, and analysis of financial transactions of a business(basic accounting

skills)

• Accessed Quick Books Pro for the process of learning billing, invoicing, and reporting a companies’ financial

activities

EXPERIENCE

May 2008 - May 2009 American Lawyer Media Brooklyn, NY

Data-Entry Clerk/Account Representative

Processed large volumes of mail including :

• Upgraded companies financial activities by recording all checks received from various corporate companies and

customers by matching and batching invoices and then entering and posting into Multi-Pub

• Increased companies assets by collection calls money from customers who have not paid on received orders

• Prepared and expedited invoices to inform customers of payments needed to be made.

• Confirmed the accuracy of data and combined data from various systems to compile spreadsheets.

• Posted credit cards transactions for specific orders

• Gained the interest of prospective buyers and turn them into paying clients to increase companies marketing portfolio

• Communicated Effectively with Microsoft Outlook and Word to both customers and staff members.

• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns

and satisfy customers.

February 2008-May 2008 Municipal Credit Union Brooklyn, NY

Internship

• Upgraded member’s information to better serve all customers banking needs

• Assisted members with loan applications and submission to loan processor

• Attained and Evaluated members Results on approval or denial on an applied loan

• Gathered and gave confidential financial information to those customers wishing assistance with their accounts.

• Explained and executed the process of opening new accounts including CD’s, Money Market, and new accounts

VOLUNTEER SERVICES

• Mentor to kids whose parents are incarcerated

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