Customer Service Administrative Assistant
Resume:
SONYA "NONI" GORDON
Cincinnati, OH 45211
Email: **********@*****.***
Phone: 513 - 371- 4487 cell
OBJECTIVE: Continue enhancing my professional career as a trained Epic
Consultant.
SKILLS AND ABILITIES SUMMARY OF QUALIFICATIONS
* Electronic Medical Record Epic (1) yr *Medical Terminology (6)
years*
* Administration (30+) yrs* *Computer Literate (30) years
*
*Cash Handling (5) years *
PROFESSIONAL EXPERIENCE
Kettering Hospital/Profero Solutions, Dayton, OH 2/10-3/10
Epic Consultant, I provided assisted with various Epic workflows and Go
-live prep by utilizing Epic modules Prelude & Cadence - I assisted various
staff members with Appointment Workflows - starting with registering
patients, billing, checking in new and current patients, collecting co-pays
and verifying insurance information, completing workqueues and running EOD
reports to reconciling cash drawers. Scheduling workflows - patient look-
up, scheduling various appointment types, routing messages for physician
and nurses, and printing various reports including department and physician
daily appointments. Also assisted with building scheduling templates and
patterns.
Poly Clinic/ Healthcare Resources, Seattle, WA 5/10-10/10
Epic Consultant, I provided assisted with various Epic workflows and Go
-live prep by utilizing several Epic modules such as: Prelude & Cadence - I
assisted various staff members with Appointment Workflows -registering &
scheduling all types outpatient appointments and preparing reports; Epic
Care Ambulatory - I assisted Physicians & Nurses with navigating the system
in various ways such as reviewing vitals, CPOE, medication reconcilations,
and document support.
Pacific School of Religion, Berkeley, CA 9/09-4/10
Project Coordinator, Provided assistance to supervisor who was responsible
for developing Summer Program and Continual Education training. Handled
travel arrangements for professors. Collected registration fees and
deposits from students and developed files.
Christ Hospital / Healthcare Resources, Cincinnati, OH 5/09-8/09
Epic Consultant, I provided elbow-to-elbow support to Medical Assistants,
Physicians, and Nurses, with their Inpatient and Outpatient Go-Live
implementation. I helped them to understand how to navigate CPOE,
medication reconciliations, document support. Provided assistance wherever
needed including their front desk staff with the Cadence & Prelude modules.
City of Refuge, United Church of Christ, San Francisco, CA 7/07-4/09
Part-Time Administrative Assistant, Retrieve calls, distribute mail and
maintain calendar for Executive Director/Bishop. Coordinate and maintain
all appointments, meetings, conferences and out of state travel. Provided
administrative support and coordinate support for over 75 churches
internationally and nationwide which are under her leadership. Prepare
agendas, meeting materials and handle domestic and international shipping.
UC Davis Hospital / Internal Medicine Department, Sacramento, CA 1/06 to
7/07
Administrative Assistant II/Academic Personnel Coordinator, Assisted
Physicians with their credentialing requirements. Provide confidential
support to the Department Chair and Senior Associate Dean of Academic
Affairs in the School of Medicine. Handled sensitive and confidential
issues at the highest level. I planned, organized, and evaluated sensitive
circumstances in order to assist in many problem solving situations.
Ark of Refuge Inc, San Francisco, CA 2/98 to 10/05
Executive Administrator, Retrieve calls, distribute mail and maintain
calendar for Executive Director/Bishop. Coordinate and maintain all
appointments, meetings, and conferences and out of state travel for
Executive Director/Bishop. Provided administrative support to the
Executive Director/Bishop and coordinate support for over 75 churches
internationally and nationwide which are under her leadership. Prepare
agendas, meeting materials and handle domestic and international shipping.
UCSF/STANFORD Pain Management Clinic 8/95 to 2/98
San Francisco, CA.
Administrative Assistance I, Provided administrative support to a team of
(8) physicians. Utilizing a computerized system IDX, I scheduled new and
returning patient appointment. I updated patient information by entering
data into the computer and by properly coding and filing. Retrieved phone
calls from the general public on a multi-line system. Resolved any
problems and disputes. Scheduled and arranged hospital admissions, special
procedures and diagnostic tests.
United Parcel Services /Norrell Corporation, San Antonio, Texas 1/95 to
08/95
Customer Service Rep. While working within a call center, handled all
inbound domestic and international shipping request from customers.
Resolved problems and disputes. On a daily basis demonstrated expertise in
selling company products and services by promoting new and existing service
options.
Malcolm Smith Ministries, San Antonio, Texas 9/93 to 01/95
800 Line Representative, handled all inbound sales calls for a ministry
that had 3000 plus supporters. Prepared daily credit card orders for
processing, and weekly 800 Line incoming sales report. To ensure prompt
and timely deliveries coordinated the customer mailing requirements with
the shipping department. On a daily basis demonstrated expertise in
selling company products and services. Maintained a working knowledge of
the company inventory for promoting purposes.
American Airlines /Teleservicing Resources, San Antonio, Texas 5/94 to
10/94
Customer Service Representative, While working within a call center,
handled all domestic reservation calls for American Airlines by utilizing
the Sabre System on a daily basis. Resolved problems and complaints.
Ark of Refuge, Inc, San Francisco, CA 11/91 to 08/93
Evening Manager of the Recovery House. A home designed to give support to
women suffering with the AIDS virus and recovery from substance abuse.
Prepared progress reports, counseling and routine monitoring.
Office Manager For City of Refuge Community Church. A church of restoration
with over 200+ members. Managed and gave support to a team of 8 to 10
ministers and laypersons. Handled all membership services, external
functions, correspondence to congregation, accounting functions, organizing
and setting up various outreach groups.
The Pan Pacific Hotel/Portman Hotel, San Francisco, CA 03/87 to 3/92
Reservations2 years
Front Desk Clerk 1 year
Communications Operator1 year
Personal Valet1 year
References upon request
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